Kitchen & Bath Inc

I recently got my bathroom renovated by Kitchen & Bath, and I'm absolutely thrilled with the results. Their attention to detail was amazing, and the finished space exceeded my expectations. They went above and beyond to make sure that I was completely satisfied with the final product :) Special thanks to Mike and his team to work diligently through the holidays and get our space ready on time

Kitchen and Bath was a great company right from the start. After contacting them, a representative was sent to give me a quote within a few days, and it was very reasonable. Their designer came up with a fantastic design with the exact look I wanted, and the contractors executed it perfectly.

Excellent renovation company, I had my kitchen renovated by them and I am very satisfied with the service they provide. From the initial estimate to coming into their showroom, I like that it was a one stop shop experience.

We originally choose this company for a bathroom project (just be fore the pandemic) based on reviews we saw on this site. Needless to say things took significantly longer - but we chalked that up to the pandemic. Design was excellent for the bathroom - quality of work was decent. A few minor issues we had to resolve (tiles cracking and coming apart)

Fast-forward to this past August (2022), we engaged them in a complete Kitchen Design. Loved the design team and what they come up with. While we are very happy with the end product for the most part, getting there was an extremely painful experience and not sure it was worth the extra $ you pay to have them handle everything. The project manager was useless and communication was non-existent. Only rarely did he actually deliver on what was promised (i.e. will be there tomorrow to do xyz). Days would go by and nothing. Would have to reach out and ask for an update. Tried to escalate multiple times but made very little difference.

Project was finally completed more than 2x longer than what was originally estimated - which we understand things comes up, but at least communicate with the customer and be honest.

These contractors are a pleasure to work with. They are very reachable for any questions and work efficiency to ensure the job is completed to time. Well done! Special thanks to Narges for her help.

My husband and I had two bathrooms renovated about a month ago, and the process couldn't have gone better. These guys know their stuff and did an incredible job renovating our bathrooms, we couldn't be happier.

This is a one-stop shop for home renovation. They have inhouse designers and on staff contractors. I like that all the staff were internal and not contractors. Everyone was very accommodating, reliable and professional throughout the process. We love our new kitchen.

We hired kitchen & bath to renovate two upper level bathrooms in our home. While the process itself was not without it's stresses and issues, the end result looks very nice. However, the shower they installed in our ensuite bathroom has leaked into our kitchen since 13 months after install. They came to "fix" it, which was just a ring of silicone around the drain (a temporary fix at best). It continued leaking and we contacted them but received no reply, I am assuming because they told us the warranty is for 12 months and this issue started a couple weeks past that. So my husband re-grouted the entire floor of the shower - and it still leaks. We have a hole in our kitchen ceiling and will have to hire another company to fix it - possibly resulting in them tearing out the entire shower to find the problem. I would've recommended this company until this issue. A contractor is nothing without a commitment to quality and craftsmanship. You can easily see the water around the drain in the floor, in the pictures, which they installed. I have deep regrets for choosing this company and would not recommend them.

We are retired seniors who decided to renovate our 1990s era kitchen and were initially very impressed with Kitchen & Bath (K & B). They were highly rated on Home Stars with many positive reviews and the designer, Narges, was personable and helpful. We now have a nice kitchen and are enjoying it. However, we only gave them a 3 out of 10 because the rating asks whether we are satisfied and would recommend the company. And we are not satisfied and would only recommend them with a warning to beware. Here is why:
The reno started on May 19, 2022, and we were told it would take about 4 weeks. It was finished with the last cabinet installed on October 12, 2022
Our project manager, Ali, felt free to ignore or respond to our texts, emails or other attempts at communication. We never knew if or when he might answer. One day he texted that a crew was coming to work between 9 a.m. and 11a.m. They came at 6 p.m. and worked until 10 p.m. Good service means you reply to messages and show up on time.
The kitchen often sat empty with no work being done. For example, the cabinets were delivered and languished in our garage for two weeks with nothing happening inside. Yet because of K & Bs payment schedule we were required to pay 90% of the total project cost by this point.
Materials ordered for the job were not checked by K & B to make sure they were correct. We had picked 3 colours to make an attractive backsplash design and only one colour was delivered. K & B blamed the tile company but we had to settle for what was available in-house.
Internal communication at K & B was poor. For example, Ali did not know that the backsplash tiles were missing and called suddenly wanting to do the tiling on Canada Day.
The companys typical response to complaints was to blame the supply chain for errors and delays. The supply chain did not prevent K & B from communicating with us; it did not prevent making a realistic work schedule with completion dates; it did not prevent checking on the correctness of ordered materials.
When the reno was mostly done and the appliances moved to their locations, they left gouges in our recently laid hardwood kitchen floor. Ali promised to send his floor guy over to do repairs. Well, we are still waiting for that to happen as our messages are ignored. It looks like we will have to pay for the repair ourselves.
We find the many 10/10 ratings for K & B a puzzle and wonder if these ratings are above board and from real clients. This company has skilled trades people working for them and the quality of materials (if and when you get them) is good. But communication, responsiveness, scheduling and organization are terrible. Hence we gave them 3/10.

Excellent experience working with the team at kitchen and bath Oakville store, kitchen looks great, on time and on budget. Mike and his team of tradesmen did a fantastic job, along with Narges our designer and Amir. Thanks again David & Tina