Disrespectful, project incomplete, poor workmanship and customer service
We hired Frank Banman to do our Kitchen.
- Disrespectful attitude
Quoting one of his texts: "If it doesn't work on Wednesday at 8am then I will drop of the hinges and trim on your porch and you can install it yourself"
- No workmanship warranty, project left incomplete and outstanding issues with workmanship:
The trim Frank installed around the pantry is not level with the bottom of the cabinet. The toe kick for the pantry has a seam in it where Frank glued two pieces together instead of using a continuous piece. When asked if he can fix this, he stated "This will be the end of our project relationship. Please don't try to contact me any further."
- Fails to keep promises or abide by the signed contract:
Contract was drawn up, but Frank failed to abide by it. Once the cabinets were ordered and we noticed that the doors had paint issues, he offered $ 2500 off. As time went on the figure dropped down to $ 1500 and then to $ 0.
I advised him that I wanted to hold off second installment until the doors issue was addressed. At that point he threatened to walk away from project if we didn't pay second and last installment ahead of time (which contradicted the contract)! That left us no choice but to pay in advance!
- Customer satisfaction is lacking.
Frank's range hood had a dent on chimney. When asked about it, he said "Oh it was ordered a while ago. Nothing can be done about it". I had to call amazon on his behalf to get it replaced.
I discovered that many of the hinges were not slow-close as per the contract. Even after agreeing to replace them, he missed replacing some of them.
- Limited design ideas:
We came up with the design ourselves.
- Limited involvement
Frank did not take the initiative to translate the drawings on paper to the floor. I had to do it myself to ensure success of the kitchen project.
- Lack of notice and care:
The countertop install date came as a surprise to us. We had an hour notice on the day of the install. Moreover he had the countertop installed on top of the cabinets without cleaning up all his wood filings in the drawers.
When working on the kitchen, Frank stepped on some of the undercabinet lighting damaging them.
- Unappreciative of any assistance provided or work done:
We ended up paying for some of the handles and directing him to where he could get the other ones at a discounted price, but were never acknowledge or thanked for this or any of the planning we did to make his job easier.
- Pricing
A kitchen design company (with more overhead) had quoted us the same as Frank, but regretfully we decided to use Frank thinking it would be better to deal with the owner/installer directly. Think twice before employing his services.
- Approximate cost of services:
- $28,000.00
