Prince Of Paint

Paint & Wallpaper Contractors
Niagara Falls ON L2G 3A9
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Reviews for Prince Of Paint

Average customer rating:
9 10 (22 reviews)

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Private User
Private User
Private User reviews Oshawa, ON
10/10

Remove stucco and plaster walls/ceilings

Basil did a great job. I had flaking stucco ceilings. He sanded, skimmed with plaster and painted. I now have beautiful white, flat ceilings. I would highly recommend. He is clean, tidy and does a great job.

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Company Response

Thank you for the great review
Greatly appreciated
We are happy to make your home look spectacular ...

Courteous of
The Princes of paint ...!

Private User
Private User
0 reviews Dunnville, ON
10/10

Dunnville Home

Basil & Gynelle were fabulous from beginning to end. Came to my moms house on short notice and because of the predicament we were in scheduled us into their busy schedule. Painted 3 Bedrooms and all turned out beautiful. We will be doing a 2nd project with them soon. Would highly recommend them! Fran & Jeanette

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Company Response

Thank you Fran & Jeanette.

It was a treat meeting such wonderful people. See you very soon.

Gynelle & Basil

chris from Toronto
chris from Toronto
0 reviews Niagara On The Lake, ON
3/10

Overpromised and Underdelivered

We recently moved and gave this group an opportunity to paint our home. Unfortunately, it was below our expectations and wouldn't necessarily call them a group.

Based on the contractual commitment, which they did not abide by, they promised our home to be done in 3 days with their "crew". Just in time for us to move in. Unfortunately, they failed to deliver. To be technical on terms, their “crew” is basically a one-man show with a partner as their customer service representative.

The job exceeded their expectations and the offering of a discount wasn't offered when the job contract could not be met. That being said Basil promises he's "a man of his word" and would offer a bonus project to compensate. However he has not returned to complete the job as he's been bombarded with jobs outside the region. We've been waiting since September 14th.

That being said I could hire this group for a room or two but not a big project such as a full house. We're still finding errors in which we have corrected ourselves.

To be specific on how they did not meet our standards, initially, the entire house was painted incorrectly. We know this color like the bible considering we painted our past home this color and was so disappointed on our move in day, when it was quite off from the white we had chosen.

From there, every excuse was used in the book for not completing the job on time. From a funeral to being too tired to firing an employee. That being said we were understanding and gave the painter some time off to take care of himself and cope with his personal situation, however, we were a bit caught off guard when he came to collect his tools only to take care of another job offsite.

All in all don't be fooled by the contract and customer service representation. Over promised, under-delivered. If choosing this painter, be cautious.

My recommendation to this group is to stay local and keep the jobs small. Focus on what you're good at and don't bombard yourself with the unknown.

Good luck to you.

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Company Response

Good day Christopher Salvatore

We appreciate your feedback with our company. Constructive criticism is necessary for growth and prosperity. However, what is not constructive is your lack of communication and understanding. People make business, business doesn't make people. We understand your urgency and concerns but events happen and you may have to adjust. In such a dark time in everyone's life, one drop of Paint doesn't equate to a life. Death is not an excuse but a tragedy causing drastic changes in everyday life including work or business. Your disillusional egocentric comments show a sense of insensitivity. To clarify, We worked on ur house of 3200sqft to be painted in 2-3 days. Typically it takes 5 days to paint a house that size based on the many homes we've painted. If you read the contract clearly, it states 3 days or more for your property. Basil did come back a week after to tape and mud your garage. To my knowledge, you have spoken to him throughout to facilitate a time to come back based on the weather change and work schedule. We removed our equipment from your house solely out of respect. We understand you were moving in with a toddler and pregnant wife and felt it was necessary to remove harmful items from the house. Basil did not take on additional work while he was grieving. Plus my crew worked 36 hrs straight to meet your needs and was met by passive aggressive prejudice by your family. All in all, your wife was impressed with the end result. Job was completed in 4-5 days. The garage was a free addition to compensate for the additional days, and not apart of the contract nor work. You were technically still under 1 year warranty with us and any issues around the house should be informed to us. Unfortunately, because you have tried to resolve it yourself, your warranty is null and void as of now. Also the " don't be fooled by the reviews" comment is disingenuous, and offensive to all our previous clients and their honesty. We have tried to contact you to resolve your concerns but no avail. Please don't be afraid to give us a call in order for us to find a happy medium.
All the best...

Gynelle
Owner/ Prince of Paint

Private User
Private User
Private User reviews Vaughan, ON
10/10

Great experience.

Basil and Gynelle were both wonderful to deal with and very professional and experienced. Right from the estimate through to the finished product, the job went smoothly. I'd definitely recommend Prince of Paint without reservation.

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Company Response

We thank you for your review. We are happy you enjoyed process and transition. We would love to work with you again in the future.

Gynelle & Basil
Prince of Paint

Rob in Toronto
Rob in Toronto
1 review Grimsby, ON
10/10

Drywall

We hired Basil to tape and finish and prime drywall in our basement. He did a great job, showed up when he said he would and finished when he said he would.

We were under some time pressure to get the job done and he fit us in, price was reasonable

Highly recommended

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Company Response

Thank you for the great review ...looking forward to working with you again

Private User
Private User
Private User reviews Newmarket, ON
10/10

Basement Reno

Very happy with the work, Basil came in and we talked about the job and he did over and above my Expectations. will be looking to work with him in the future. Thank you again !!

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Company Response

You're very welcome. We are thankful to execute and bring to life your vision. We appreciate your business.

Basil & Gynelle
Prince of Paint

Private User
Private User
0 reviews Toronto, ON
10/10

Basement renovation

Basil did a great job for my basement renovation. They respond timely to my questions and are very efficient at doing their work. They kept my property tidy and clean.

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Company Response

Thank you for the review ...we at the prince of paint value customer satisfaction

Peter in Toronto
Peter in Toronto
1 review Niagara Falls, ON
10/10

Drywall installation and painting

Excellant job. Great work ethic and open to suggestions. Very thorough and always kept his word / timetable

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Company Response

Thank you Peter for your honest comments. We appreciate you and hope to do more business together in the near future.

Prince oF Paint

joey in
joey in
0 reviews Port Colborne, ON
10/10

Tape, mud and prime

When we first met Basil and Gynelle, we felt very comfortable with them and liked their energy. They stuck to a tight deadline, treating us like we were their top priority. They were professional from the contract to the clean up. They communicated with us constantly throughout the job and addressed all concerns. We couldn't be happier and wish them the very best going forward.

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Company Response

Thank you Joey,
We appreciate your business and strive to satisfy our clients. Don't hesitate to call us for any more help, big or small. Please enjoy your new basement.

Sincerely,

Basil & Gynelle
Prince of Paint

Kaya
Kaya
0 reviews Hamilton, ON
10/10

Drywall

I highly recommend Prince of Paint! Not only did they do a wonderful job, they were very accommodating, affordable and punctual. We are extremely happy with the service they provided!

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Company Response

Thank you so much for the review
It was our pleasure ,and thank you again for choosing us
Prince of Paint

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Prince Of Paint

Prince of Paint is a small family own licensed business focused on providing superior quality for fair prices to residents and business owners of Southern Ontario. We specialize in interior & exterior painting, stucco removal, and drywall repair. Call or email today for a free estimate.

CATEGORIES
Paint & Wallpaper Contractors, Plastering, and Drywall Contractors
SERVICES
We provide professional services to meet your needs. We promise to provide every service with a smile, and to your highest level of satisfaction. We go above and beyond.
WEBSITE
https://www.theprinceofpaint.com/
PAYMENT METHOD
Cash and e-transfer
LIABILITY INSURANCE
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1-2 Years. Kindly ask for details. Depends on project completed.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.