Jnjrenovation

We trusted Junior James and his company after hearing good things. Quoting process was good, but after the work was done, no customer service to come and fix issues from bad quality work which were promptly reported with photos and video evidence. 3 months warranty given during quoting was not honored.

We hired him to do tiles removal and installation of new tiles in Kitchen, Powder room, Laundry and Entry.
4 days work effort given during quote was rushed and completed in 2.5 days.

We had issue with a gap between kitchen tile and family room hardwood transition area. An expert installer would have known to use a T-Moulding(we learnt about this later) while the tile was being layed. But no, and solution given after the fact was to fill with grout and make it look ugly and unprofessional in a visible area as we enter the kitchen. We then had to hire a hardwood installer later to come and cut the hardwood strip wide enough to put a T-Moulding. Costed us a lot as no contractor wants to come and fix other contractors bad job. They think it is a small job.

2 Tiles in Laundry area have delaminated from a corner as not enough mortar was put underneath. We messaged Junior and his office contact several times. They did not even bother to call back and after repeated reminder calls, false promises of coming were made.

I am writing this review after waiting patiently for 4 months since original job and making our best effort to tell them to come and fix issues. But they don't care.

Grout job was poorly done as no properly tools were used. We now may have to regrout as existing grout is not flush with tile surface and will cause tiles to chip.

Along the toe kicks were old tile was cut, grout was put in a haphazard manner. I had to sit and scrape it later as another contractor I hired to put shoe moulding could not get it to sit flush against the floor and toe kick.

Junior seemed good natured while interacting with him, but need a contractor who follows through any issues that come up with quality of work once done and not just do a one off job and walk away. I think he is very experienced, but busy, so took our work in between other jobs. But that is no excuse to do a bad job and months later to come back and fix problems that came up. It is our hard earned money that we paid to update our home and were disappointed to see the end result.

We paid promptly the moment work was completed, but he did not come back now to fix issues, after giving a 3 month guarantee for work. We decided not to use him for doing further work.