Sent them a message in the evening after I realized the fridge was not cooling. Nobody called me the following morning, then I had to call them to send a technician which they did after a few hours. The technician figured out the problem and left with the initial service charge in cash. The following morning I was expecting a call but I called around 10:30am after nobody from Maydone called. The person who received the call told me that we have to pay the service charge, when I told them it was paid in cash to the technician, he told me that the system doesn't have any record. He told me that the technician will report what part was required.
When I wanted to talk to the manager, I was told that the manager will call back. I had to call 3 times to talk to the manager. The manager told me that it would take 3-5 days for the part to come and then they will send the tech to replace the faulty part. I must say the company has a lot of room for improvement and the cost was a bit too high for the repair.
- Approximate cost of services:
- $898.93
- Company Response
Dear Customer,
We tried to do our best to service you in the reasonable timeframe considering calls volume during that time.
We understand that everyone has their own expectations and we do apologize if we did not meet yours.
We tried our best and we agree that it is always a room for improvement.
Thank you for your feedback.
The most important for us that your appliance is back in operational condition and everything works well.
We would be glad to assist you with your future appliances needs.
Regards
Igor
Maydone Appliance