The technician came ,had the microwave running. charged $112 and left saying the microwave may last a month, a year and there are a lot of grease inside. Then I got a quote for $240.77. I was confused to have got the quote.
The Microwave stopped working within 2 days and when I called the office I was told the money I paid was for diagnosing the issue and the quote was for the actual repair. The technician, when he left, never mentioned that what he did was just a diagnosis and we will have to book another appointment, pay again and only then it will be repaired. He sounded as if it has been repaired as I came to believe that it was , as it was working.
Also the person I communicated initially via text, mentioned that the diagnosis charge will be included in the repair charge if I go ahead with the repair. But if I dont have it repaired I will be charged the diagnostic charge. It seems to me they have failed miserably explaining the charges , the technician failed to mention what he did when he came and the next steps would be.
I am terribly disappointed with the service overall, and giving a 0 rating.
- Approximate cost of services:
- $111.00
- Company Response
Dear Customer,
Thank you very much to bringing it to our attention.
After studying your case we can clearly see that no repair was conducted on your unit and just diagnosis was completed by technician.
He advised you that the microwave is old and greasy and it might be no reasonable to fix it as it might be many issues with it and more beneficial to replace it. The quotes were sent to you to understand possible cases and prices for repair.
You been contacted by our manager to explain you all the details and if misunderstanding and some language barrier happened with technician (as he is not native speaker) so it could be the reason to hit us with 0 star review then let it be.
We do always strive to provide the best service to our customers and take extra efforts to explain all details.
Regards
Igor
Maydone Appliance.