Vinyl Light Windows & Doors

My old windows were replaced this winter by Vinyl Light. I got my custom windows installed within one day, the second day was devoted just to some touch ups and completion of the project. The vinyl is highly durable. My new windows look very modern. I like handles and how mechanisms work. No maintanence so far, easy to clean and no stress. The new windows are raising my spirit all the time while enjoying outside.

Very very nice job done. I love the door’s appearance - both patio’s and front’s. Vinyl Light quickly responded to my request for quotation, then they estimated me and I signed the contract. I required particular installation date to fit my working schedule. Great time managing because they arrived without any delays. The installation process went smoothly. I consider myself to be lucky to cooperate with such a great company as Vinyl Light windows and doors which I definitely recommend to every one.

We shopped getting into contact with referrals and went through number of customers reviews. The best recommended and trusted windows and doors company was Vinyl Light. Great feedback at a very considerable pricing. After placing the order I added couple of things to the door design and got it for less than expected. Some upgrades were done towards windows in time. Vinyl is of a perfect quality, steel door is very smooth and the chestnut brown was the custom colour I picked. The company allows you to play with your imagination in terms of what you need, I practically created the door design myself and drew it….And They Made It!

I realized so much confidence while working with this great window company. The whole windows replacement project was a hard decision to me. I requested so many quotes and was completely lost. Vinyl Light saved my time and my money in total and now I’m continuing saving on energy bills! The windows are so energy efficient, having replaced them just during the winter you can see much of a difference. I can’t find enough words just to say Thank you! I advise these real professionals to everyone!!!!

Vinyl Light estimated me on the spot and stuck to the total without any other updates. I paid my money and it worth it! The team professionally replaced my old cracked windows and updated my exterior door with the new one of a modern design.

Professional, reasonably priced quality windows and great installation services. From start to finish, Roman was in constant contact and following-up to ensure everything went as planned and as scheduled.

Installation was done from the inside of the house and all old window materials were removed without damaging the interior of our home. Nice!

My job was small, but would definitely recommend if you have residential windows that need replacing. I would definitely hire VLW&D again.

APPRECIATE! 10 out of 10 Definitely! Enjoying the new French door. Vinyl Light must have a Motto ‘detailed oriented’ that’s what I’ve learned dealing with the company and it’s crew. Highly knowledgeable and professional. French door looks impressively, it is perfectly insulated opening our dining area towards amazing view.

My windows and vinyl patio sliding door were replaced by vinyl light windows and doors. I’m extremely satisfied and totally wish to cooperate with this company again. Very-very beautiful looking windows, patio door gives much of light, the house looks fresh and bright! Thank you vinyl light for the service provided!

This is the best company I’ve ever dealt with! Vinyl Light met and exceeded my expectations. Roman gave me his honest opinion on the door design, which appeared to be even less expensive than the one I had picked in the beginning. Weeks later, after we finalized, my windows and a door were replaced the same day. Roman was always there to answer my questions throughout the project. The installers worked hard and were very polite. The weather was not right on that day though fortunately it didn’t make any impact on the installation process. This is a company which cares. Highly recommend!

We are reasonable people and we did our homework when sourcing new windows. We gathered 6 quotes from HomeStars and ultimately went with Vinyl Light Windows & Doors.

* Not the cheapest nor the most expensive
* Decision was made due to quick response via email, sales rep came to home in a timely manner, seemed likeable and had what we needed
* Was told since these were custom windows it would take about 6 weeks – no problem

Received an email day out of the blue that the custom windows were ready to install and they were arriving on August 23rd between 10 – 11am
1st flag – no option to work out a date
Had to take a day off to accommodate the weekday installation – fine, no problem

DAY OF INSTALLATION – August 23rd w/ Installer (who ultimately got fired)
* Patio door was delivered with paint scratched off in various places
* Noted the caulking – not very clean and only did the sides of the windows, not the top or bottom, and missed one window completely
* Explained this to installers and was promptly told to talk to Roman, thus call and tried to leave a message for Roman – but voicemail full
* Roman called back and we explained the situation
* Offered to have the installers come back to rectify – had to work out time and we were reasonable that it didn’t have to be overnight

WEEKS LATER...
* 2nd flag - Did not hear back with Roman on status of installers
* Had to call back – again vm full
* When we eventually connected with Roman, we settled on a new date in September.
* Installers didn’t show up, no call from either the installers – wasted day
* While checking the surveillance cameras, found out the installers came to our home without invitation, trespassed since gates were locked and had to jump the fence.
* In the process, stood on our shed to fix one of the windows and cracked the roof of the shed – see attached image
Roman didn’t know they were there earlier in the week thus both parties are NOT talking to each other.
* Persistent emails were exchanged and apologies to rectify the situation
* Promise to make another date, get the separate party to look at the window and touch up the paint as well as to rectify the caulking (specifically what was missed)

MID SEPTEMBER
* Separate party came promptly at 9am and fixed the paint scratches and left paint for future touch ups. He looked at all the windows installed and also noted the caulking was done terribly and needed to be rectified
Explained that defective window extension is to be replaced with a new window extension and the process to be initiated by Roman
Roman’s installers (new crew this time) came and a no show from Roman who promised to be there – They were not briefed with all the issues, they were only told to fix the cracked roof of the shed
They also looked at all the windows and noted the very poor work of the caulking . They also stated “what a waste of material’ that flashing needs to be redone, then resealed

They were happy to come back and fix the caulking (with the right colour match) and the crack in the shed saying the roof piece would need to be replaced. They also would inform Roman of this visit

EARLY OCTOBER
* Had to email Roman with a list of what needed to be done and to be done right away and an ask that Roman be present to see the work is done properly. A heated call took place as if he was the victim and with not much of an apology.

END OF OCTOBER
* Work was completed - complete tear down and re-install the windows with new siding and caulking - the job was that bad. Also a no show (surprise) from Roman.

Bottom line - customer is NOT always right and we are reasonable people. You can get windows from anyone selling but it's really down to the customer service that separates the good from the bad - thus a 0 rating

Appreciate the spin job response Roman - wouldn't expect anything less from you.