Laptop repairs - Excellent service
- Approximate cost of services:
- $125.00
Laptop repairs - Excellent service
You brought a seriously water damaged iPhone X to us. We told you there was no guarantee with water damage, but we were able to get it back to you in mostly working order. Only FaceID wasn't working when we initially returned the phone to you. We did try to repair the FaceID for you when you brought the phone back to the store the second time. Any water damage repair takes time, this one was especially challenging, but we still spent days attempting to fix it.
You were told to bring the phone back to us when you returned from vacation so we could properly reassemble the brackets. You chose to return to the store a little over a month later (initial repair was August 15th, you came back September 19th). That being said, under no circumstances would a few missing internal brackets cause damage to your phone. There are no small pieces rolling around the inside of your phone, the cables don't magically disconnect and snap like a rubber band causing damage...it just isn't possible.
Any problem with your forward facing camera and flashlight is related to the initial water damage. They are both located in the same area of the phone (top of the phone where the FaceID sensor is located), the same area that sustained the majority of the water damage.
When you came back to the store with your phone, there was a line going from the top to the bottom of the screen in one area. We looked at your phone and could quite clearly see and feel a crack at the bottom of your phone, above the charging port, right where the line ends. If you are still stuck on believing that the brackets are the cause of all your issues, the missing brackets were located at the top of your phone...not the bottom where the phone is cracked. Also, again, you can FEEL the crack on the outside...on the LCD.
Regarding the battery, we did not replace the battery. Full stop. End of Story. The battery was not replaced at Dr. Digital. We did not steal your battery, we are not thieves. We have cameras everywhere and can prove with HD video footage that the battery was not replaced in your phone.
Your phone was damaged again. The LCD was broken. It is not the fault of Dr. Digital that your phone sustained additional damage over a month after the initial repair.
If you would like to continue this discussion, please call the store at 416-554-8176 and we will happily give you our lawyer's number.
We are sorry you are unhappy with the repair. Please contact the store at 416-554-8176 to discuss how we may rectify this.
Richard, we thank you for the awesome review and for being such a wonderful customer! Very happy to hear that you are enjoying the laptop you purchased from us. Hope you will continue to visit Dr. Digital for any and all of your tech needs :)
Quick fix for a broken gamepad
Thank you so much for your business and taking the time to leave a review! We appreciate it :)
Thank you so much for taking the time to leave a review, Thomas. We appreciate your business!
We glad you're happy with your new phone! Thank you for supporting our small business, we sure appreciate it!
Thank you so much for taking the time to leave a review! We appreciate your business!
Hello,
You brought in a laptop with a hinge that was so broken that it would not open. If the laptop could not even be opened, how is it that you are sure it was working fine before you dropped it off? Our technician repaired the hinge as requested, and you tested the laptop before leaving (we have it on camera). You seemed quite satisfied and left happy.
When you returned, our technician told you he could look at it again, but that you would have to leave it for diagnosis as this was an unrelated issue (as he told you, it seemed like a battery issue). We even said we would have another one of our technicians take a look at it. You told us you were taking the laptop to another repair shop, we said of course, it is up to you.
In your review you stated that you did indeed take it to another repair shop and can only use the laptop with a charger. You need a new battery as we told you. A new battery has nothing to do with a broken hinge repair. A new battery is indeed an additional cost as explained to you.
You are free to leave a review, it does seem patently unfair though to leave a terrible review when the repair requested was indeed performed and when you are on camera happily testing your laptop on the way out.
Great Service, Reasonably Fast, Fair Price, Nice People.
Thanks for leaving a great review! Sorry no puppers in store to pet. We all wish we had a puppy or two here! Hope you consider Dr Digital for your next tech repair :)