Clearly my experience with Tetris Moving must have been with a fresh, conscientious, and vibrant team. Ilia and Dima arranged the details of my move on the phone. I moved my big PAX from ikea and it was perfect. They disassembled well and quickly assembled all the parts on site. this PAX was big and I was worried, but everything went like clockwork. I highly recommend Tetris moving for its largesse and professionalism.
Thank you so much for the warm words, we wish you all the best!
Ilia and his did a great moving job. They showed up on time and did handle all m6 belongings with care. I have a lot of acrylic displays and not one was damaged.
They were very professional, courteous and cautious. A top notch experience.
I am strongly recommended price super fair
We greatly appreciate your review, please enjoy your new place!
2d time using this company for the relocation and can’t thank them enough! They do everything for you!! Careful with the stuff, very friendly and professional! Stress free moving, recommend 100%!
We are happy that you liked our service, please enjoy your new place!
I hired Tetris moving for a downtown condo move. The elevator didn’t work at the delivery address and they had to take all my stuff from north tower across to south tower. They were extremely helpful, efficient and the best moving company I used so far! Highly recommend Tetris! Thanks guys!
Thank you so much for your warm words, we wish you all the best!
These guys are super professional, careful of your stuff and come very prepared. I have used them twice in the last two years and will use them again if needed.
They are the least expensive of all the players in GTA but don't let that fool you. They are pros and very respectful.
Hello Mr. Nadadur,
Thank you so much for your warm words, we wish you all the best!
Recently we had moved our house with a great help from Tetris moving company. Initially we were worried how we are gonna do it but Ilia and his co-worker did an exceptional service, very professional, reliable and friendly. They were very quick and well organized. Also they helped us disassembled the furnitures as well. After reached a new place they moved the boxes and furnitures at respective place. The prices were reasonable and worth it. It was quite stress-less moving. We highly recommend their kind friendly service to all.
Thank you for sharing your opinion on our service! We are happy to hear that you liked everything, and wish you only the best moments for your family at your new home!
Tetris really knocked it out of the park for us. The team was very professional and efficient, and we quickly found we could trust them to handle-wrap-move-disassemble-assemble all of our property skillfully and with care. We moved from a back split to a 2 bedroom + den condo but there were some issues with the elevator and new construction going on. The Tetris team easily maneuvered and navigated tight hallways, unfinished elevators and a lower than standard loading dock which added extra distance for them to carry everything. The owners and staff were extremely polite, proficient and accurate on their estimate. Our move took 4.5 hours and I don’t believe it could have been done any faster without risking damage. We would happily recommend Tetris to friends and family. Thank you Dmitry, Ilia, and Pavel! Wishing you all the best!
Thank you so much for the review! We wish you all the best at your new place. Enjoy it to the fullest!
A friend recommended Tetris for our recent move and we could not be happier with how it all went. Dimitri and his crew were professional, hard working, and very careful with all of our furniture and art. They disassembled all of our large furniture (couch, queen bed) and put it back together at the new home perfectly. They wrapped all of our furniture so it wouldn't be scratched or damaged during the move. Everything arrived at the new home in perfect condition. This is our first time hiring movers and it was worth every penny!
Thank you so much for your warm words! We were happy to help you with the relocation and we wish you all the best in your new place!
Tetris reached out to me and tried to make things right. They partially compensated me for the bad experience. Fortunately the company has a good customer service that is understanding and listens to the customer when things don't go well.
I am extremely unhappy with the service this company provided.
I contacted Tetris and asked for a quote a month before my move and after seeing their rates I decided to book them. I told them I only have two pieces of furniture (a desk and a treadmill) and I also told them the number of boxes I had. The distance between the two places is around 20 minutes so I was hoping to get everything done in maximum of three hours. Considering everything that needed moving in my one bedroom apartment, I booked the first elevator from 9 am to 12 pm and the destination elevator from 10 am to 12 pm.
1) I was told by Tetris to change the elevator booking time of the second place to 12:30 pm because loading everything might take longer. I trusted their experience and changed the booking. They got here at 9:30 am and were done before 10:30 am which was in line with my original estimate. I had to send them away because the destination wouldn't have let me use the elevators outside the booking window. Basically I had to pay them for extra hours and I can't help but think they just wanted to charge me more money and despite getting in-detailed description of the amount of work, they still asked me to change the elevator booking time slot.
Unrelated: My condominium security messed up the elevator booking time so another one and a half hour was added to their wait time which was not the company's fault.
2) I have a treadmill to move and they were aware of it. They did not take any safety measures to move this treadmill and didn't ask me about safety instructions either. One of the movers' hand got stuck in the hydraulic folding system and the other one moved the lock so aggressively that it broke. They were not talking in English so I didn't know what was happening, but I released the lock as soon as I realized he is stuck, too late as they had already broken the lock and had their gloves torn and stuck in my treadmill. This traumatized me to the point that I was shaking for hours as I was worried about the safety of the mover. They told me he was fine but didn't offer any financial cover for the damage.
In conclusion, based on my calculations the movers only worked for roughly 2.5 hours including the drive between the two places, but I ended up paying $768 and was left with a broken treadmill. This was not the first time I moved but definitely the most stressful one.
We are so sorry to hear about your negative experience. Customer service is very important to us. Currently we are investigating the issue and contacting the customer to make sure we do everything to resolve it.
At Tetris Moving we truly believe that we can make a difference to the moving industry. Specializing in residential and commercial relocations, we provide complete service, including packing and storage. Starting from the promise to build an exceptional company, we are now one of the best moving companies in Ontario. Our company is dedicated to providing reliable and trustworthy customer service you can rely on. Starting from the very first minute, we are always willing to reply in a fast and informative manner, taking all your needs into account. If you would like to feel the difference, please contact our sales department at 647-784-3687 today!