Azule Kitchens

Kitchen & Bathroom - Cabinets & Design
Hamilton ON L8E 6H2
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68%

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Reviews for Azule Kitchens

Average customer rating:
8.2 10 (5 reviews)

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Private User
Private User
Private User reviews Hamilton, ON
1/10

Kitchen

Nice to your face but once they get you to sign on dotted line forget it.
Deal directly with a cabinet builder that will actually be the one that designs and builds your kitchen. Not just a designer. Azule has no clue how to actually build cabinets. So be prepared to have problems if there is a glitch along the way. Azule has no control once they send their design to the factory.
Can’t say you weren’t warned.

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Company Response

Hi David, we notice that you had left several negative reviews on different review sites that are very similar, and we would like to address them together.

We appreciate your feedback. We always strive to provide the highest standards for our customers, and we apologize that this was not met while working with our company. Since being made aware of your concerns our management has been to your home and have spoken on the phone several times towards a solution. We understand that you are not satisfied with the amount of space left over in your appliance garage cabinet that was used to hide an unforeseen and unplanned main plumbing stack in your kitchen. To rectify this, we have arranged with you for our install team to take apart the cabinet to try and gain some more space in this cabinet for you.

We recall this situation; your contractor found an unplanned and unforeseen main plumbing pipe in your kitchen area while taking down a wall and it could not be relocated. Unfortunately, the plumbing stack was found in close timing to your scheduled custom kitchen delivery while the kitchen was already in production for the design and order agreed upon.

Our team worked hard to make several last-minute modifications to your kitchen cabinetry order while your cabinetry was in production. We were able to do this and incorporate the main plumbing pipe into your kitchen and hide the main pipe behind an appliance garage that was already planned in your kitchen design, keeping your kitchen and countertops on schedule. In this situation, we intended to solve the surprise issue and we did not intend to have an unsatisfied customer.

We understand you feel the decision had to be made quickly, we do apologize, this was certainly not our intentions, due to the timing of finding the plumbing stack we worked within the unforeseen situation to resolve the plumbing stack issue at hand while keeping the kitchen cabinetry delivery and installation on schedule.

At Azule Kitchens we custom design all our kitchens and our custom cabinetry is custom built to fit each and everyone of our customers homes.

We apologize for a negative experience with our company and we look forward to working with you to rectify your concerns.

If you have any questions or concerns, please do not hesitate to contact us.

Sincerely,

Azule Kitchens

Adam in Toronto
Adam in Toronto
2 reviews Toronto, ON
10/10

Kitchen Renovation

Our experience working with Azule Kitchens was second to none, we couldnt be happier with tbe end result. Throughout the process the limes of communication were always open and kept it easy to work with them. Their design team and install team truly care about the finisbed product. We highly reccomend Azule Kitchens to anyone.

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Company Response

Thank you for the kind words and great review. It was a pleasure working you and we hope you enjoy your kitchen for many years to come.
Thank you.
Azule Kitchens

Miranda R.
Miranda R.
1 review Hamilton, ON
10/10

Kitchen Renovation

We hired Azule Kitchens to do our kitchen and we couldn't be happier with our decision to do so. The entire project went phenomenal! From the design stage to the install stage and more. They made the entire process very easy and stress free while keeping the costs fair. We are beyond happy with the workmanship, the quality of the cabinets and the service we received was above and beyond our expectations. The Azule team was very knowledgeable, reliable, helpful and they took care of our home like it was their own. We would highly recommend Azule Kitchens to anyone looking to renovate their kitchen!

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Company Response

Hi Miranda, Thank you so much for the great review. We are happy to hear such positive and great things. It was a pleasure working with you through your kitchen renovation. We hope you and your family enjoy your kitchen for many years to come.

amanda.olivians
amanda.olivians
1 review Hamilton, ON
10/10

Kitchen Renovation

We are so happy with our renovation. Azule Kitchens went above and beyond helping us with colors and materials. Thank You Bethany and Ryan. If you are looking to renovate look no farther. We are absolutely thrilled with the job they did. We will seeking their help again when we do our bathrooms.

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Company Response

Thank you for the great review Amanda! It was a pleasure working with yourself and Terry on your kitchen renovation. We look forward to working with you on your bathrooms! Let us know when you are ready and we can go over some different designs and ideas. Thank you, Azule Kitchens.

Lindsey
Lindsey
1 review Hamilton, ON

First Review

10/10

Custom Cabinetry Project

Bethany and Ryan took the time to listen to exactly what we wanted and needed. They truly put their hearts into this project. They gave absolutely outstanding customer service and great quality of workmanship! We enjoy showing off the work they completed for us. We will be using them again in the future, and highly recommend them to all!

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Company Response

Thank you so much for the review Lindsey! It was a pleasure working with you and we look forward to working with you again in the future. Thank you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Azule Kitchens

At Azule Kitchens we understand that your kitchen is the heart of your home and that no two kitchens are the same. We work hard to bring our customers a product that is tailored to their unique individual needs at an affordable price. We provide complete solutions for all your ...
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