Nice to your face but once they get you to sign on dotted line forget it.
Deal directly with a cabinet builder that will actually be the one that designs and builds your kitchen. Not just a designer. Azule has no clue how to actually build cabinets. So be prepared to have problems if there is a glitch along the way. Azule has no control once they send their design to the factory.
Can’t say you weren’t warned.
- Company Response
Hi David, we notice that you had left several negative reviews on different review sites that are very similar, and we would like to address them together.
We appreciate your feedback. We always strive to provide the highest standards for our customers, and we apologize that this was not met while working with our company. Since being made aware of your concerns our management has been to your home and have spoken on the phone several times towards a solution. We understand that you are not satisfied with the amount of space left over in your appliance garage cabinet that was used to hide an unforeseen and unplanned main plumbing stack in your kitchen. To rectify this, we have arranged with you for our install team to take apart the cabinet to try and gain some more space in this cabinet for you.
We recall this situation; your contractor found an unplanned and unforeseen main plumbing pipe in your kitchen area while taking down a wall and it could not be relocated. Unfortunately, the plumbing stack was found in close timing to your scheduled custom kitchen delivery while the kitchen was already in production for the design and order agreed upon.
Our team worked hard to make several last-minute modifications to your kitchen cabinetry order while your cabinetry was in production. We were able to do this and incorporate the main plumbing pipe into your kitchen and hide the main pipe behind an appliance garage that was already planned in your kitchen design, keeping your kitchen and countertops on schedule. In this situation, we intended to solve the surprise issue and we did not intend to have an unsatisfied customer.
We understand you feel the decision had to be made quickly, we do apologize, this was certainly not our intentions, due to the timing of finding the plumbing stack we worked within the unforeseen situation to resolve the plumbing stack issue at hand while keeping the kitchen cabinetry delivery and installation on schedule.
At Azule Kitchens we custom design all our kitchens and our custom cabinetry is custom built to fit each and everyone of our customers homes.
We apologize for a negative experience with our company and we look forward to working with you to rectify your concerns.
If you have any questions or concerns, please do not hesitate to contact us.