The Boiler Shoppe

Heating & Air Conditioning
Mississauga ON L5L 5X9
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93%

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Reviews for The Boiler Shoppe

Average customer rating:
9.6 10 (43 reviews)

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RT in Bedford Park
RT in Bedford Park
6 reviews Toronto, ON
10/10

New Boiler and Hot Water Tank Install

Ricardo and team did a fantastic job from initial quote all the way to installation and aftercare followup. I required a new boiler and hot water tank and Ricardo advised me on the pros and cons of getting a combi boiler or separate units -- In the end I am very happy with his recommendations and would not hesitate to use The Boiler Shoppe again in the future. Much appreciated.

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Company Response

Thank you for your kind review, we are glad you are satisfied with our service. It was a pleasure doing business with you, if you have any further requests please feel free to contact us at any time.

Thank you for choosing The Boiler Shoppe as your HVAC partner.

Stay safe and have a great day.

The Boiler Shoppe

Private User
Private User
Private User reviews Aurora, ON
10/10

Boiler repair

After having issues with our Vitodens boiler, we tried calling around for help to repair it. Long story short, quit wasting your time calling around and just call the people at The Boiler Shoppe.

1. They are the only people that has someone answering the phone that understands this technology

2. They actually follow through on what they say they are going to do.

Trust us, we’ve been through the list, and wished we called Ricardo at The Boiler Shoppe first. We even had a company quote us $12k to replace our Vitodens boiler (with an inferior one) claiming that it couldn’t be fixed. Ricardo’s guy had the problem solved in less than 1/2 hour!

Honest service, knowledgeable people, and follow through makes this place the right one to depend on.

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Company Response

Thank you very much for this kind review, it was really nice to do business with you. We are very proud of all of our team members who are exceptional service. We're glad to hear you had a great experience with us! Thank you for choosing The Boiler Shoppe

Private User
Private User
Private User reviews Toronto, ON
10/10

Ductless air conditioner

Recently we installed Mitsubishi ductless air conditioner (one main outdoor unit covers 3 indoor seperate zones) in our house through duckless.ca. Both their sales and installation teams are very professional. We really appreciate thier quick and excellent service.

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Company Response

Thank you for your kind review, we are glad you are satisfied with our service. It was a pleasure doing business with you, if you have any further requests please feel free to contact us at any time.

Thank you for choosing The Boiler Shoppe and Ductless.ca as your HVAC partners.

Stay safe and have a great day.

The Boiler Shoppe

Selene
Selene
1 review Toronto, ON
3/10

Disappointing Results

Be careful with the Boiler Shoppe and make sure that you have all verbal promises in writing, especially in terms of what EXACTLY the cooling and/or heating functions of the Ductless Boiler system are expected to do and achieve in your home. The Heating system only reached one floor but I was promised it would "warm the house" in the off seasons. Not so!

1 of 1 people found this review helpful.
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Company Response

We apologize that our service did not satisfy your expectations. We try very hard to always set a high standard for ourselves and we are sincerely sorry to hear that our standard was not met in your interaction with The Boiler Shoppe. Unfortunately, mistakes and misunderstandings happen. This is why we have dedicated customer service specialists that are here for you to help you in these circumstances. Thank you for providing your feedback and letting us know about this issue. Please e-mail customer service (https://www.theboilershoppe.ca/contact) again so we can solve your issue and leave you more satisfied with our service.

Private User
Private User
Private User reviews Toronto, ON
10/10

Installed new boiler

The boiler shop installed a new boiler in my house. Ricardo the sales representative was very kind and helpful. The workers who installed the boiler were also very kind and did an excellent job on providing quality service.

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Company Response

Thank you for your kind review, we are glad you are satisfied with our service. It was a pleasure doing business with you, our team is here to help with any further needs you may have.

Stay safe and have a great day.

The Boiler Shoppe

Greg
Greg
7 reviews Toronto, ON
10/10

Mitsubishi heat pump installation

I contacted The Boiler Shoppe through Ductless.ca to inquire about installing a Mitsubishi Split system heat pump in our home. The head installer, Pat Nolan, was so helpful in answering all my questions and addressing my concerns that I didn’t bother contacting anyone else for a quote... the price he gave me was just shy of what I expected to pay so I didn’t see any point in looking elsewhere.
Since I had all the information I needed and a fair price, thanks to Mr. Nolan, we proceeded to book an appointment for the following week.
On the day of the install Ahmad and his young colleague arrived on time and got right to work. Since they were replacing a 17 year old existing unit that had outlived its usefulness I was kept informed at every step of the process.
It would be fair to say that these guys really knew what they were doing. Their work was quick, tidy, and efficient, in short, as professional as my expectations. Did I mention that Pat Nolan dropped by to check on the progress and have a nice chat with me before moving on with his day. All in all it turned out to be a very pleasant experience....
One last thing... in my humble opinion it’s the little things that a company is prepared to do that adds value to the work and in that regard “The Boiler Shoppe” scores 10 out of 10.

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Company Response

Thank you Greg and Gale for your kind review, we are glad you are satisfied with our service. It was a pleasure doing business with you, our team is here to help with any further needs you may have.
Stay safe and have a great day.

The Boiler Shoppe

Sue Roncesvalles area
Sue Roncesvalles area
4 reviews Toronto, ON
10/10

HVAC Ductless Mitsubishi Mr. Slim

The Boiler Shoppe is an amazing operation from A to Z!!!!! We had about 5 quotes and The Boiler Shoppe was in the middle of the pack. Steve gave us the quote and left us on our own to make our decision, which we really appreciated! AND we took over 2 months to make a decision. We took our time since it was a big decision to install 3 Mitsubishi indoor units. There were other companies / salespeople who, dare-I-say, almost "harassed" us to sign with them. This turned us off and these companies didn't get good ratings on Home Stars.
Ahmed and crew showed up punctually on work day and they did an incredibly professional job. They cleaned up after themselves and took the time to explain things. You could totally surmise that Ahmed has TONS OF EXPERIENCE installing ductless Air Conditioners.
Also, manager Steve showed up on installation day as well to check on the work, to see how things were going. We really really appreciated this!
All in all, if I could give more than a 10 star rating, I would!!!!!!!!!

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Company Response

Thank you very much Sue for this kind review, it was really nice to do business with you. We are very proud of all of our team members who are exceptional service and installation professionals. We're glad to hear you had a great experience with us! Thank you for choosing The Boiler Shoppe

Private User
Private User
Private User reviews Toronto, ON
10/10

Ductless Multi Split A/C & Heat Pump

Have used a different company who installed 6 units over 20 years. When it came time to replace some of them we decided to shop around, and are glad we did. Everyone at The Boiler Shoppe /Ductless A/C - from the sales person and installation team to the office staff were professional, knowledgeable and very pleasant to deal with. The job was done on time, on budget and to our complete satisfaction. We will be switching our boiler business to them as well. I highly recommend this firm.

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Company Response

Thank you Peg and John for your kind review, we are glad you are satisfied with our service. It was a pleasure doing business with you, our team is here to help with any further needs you may have.
Stay safe and have a great day.

The Boiler Shoppe

Chris C.
Chris C.
4 reviews Toronto, ON
6/10

Ductless AC Unit Cleaning

Scheduled a much needed cleaning of our ductless AC unit. They did a great job cleaning the unit and only took about 30 minutes. The two gentlemen who came to clean the unit were friendly and helpful. Unfortunately they left a bit of a mess. There was debris left on the stairs (easy enough for me to vacuum), but they also left dirty hand prints on my walls and ceiling which will require me to set up a step ladder on my stairs to clean. I notified the company and they thanked me for the feedback but did not apologize for the mess or offer to come back to clean it. For a AC cleaning service that costs this much I would expect them to leave the space the same way they found it.

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Company Response

Hello Chris, we apologize for this situation, providing great customer service is our priority. Thank you for your feedback- we really value it and we are always looking to improve.

Barb
Barb
1 review Toronto, ON
10/10

Ductless AC

Steve and his team are true to their word. From consultation to installation, this process was quick, smooth and very professional. I met with two other companies before I decided to go with The Boiler Shopper/ Ductless.ca. I know I made the right decision.

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Company Response

Thank you Barbara for your kind review, we are glad you are satisfied with our service. Our team is here to help you with your further needs.
The Boiler Shoppe

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Boiler Shoppe

We provide 24x7 service for all your household and business HVAC and Pump needs. The Boiler Shoppe installs products with longevity in mind. That might seem a peculiar statement to some, however we know from experience that with the correct infrastructure and installation, products will perform at optimal efficiency to deliver long service life.

CATEGORIES
Heating & Air Conditioning
BRANDS
Amana, Armstrong, Bosch, Camus Hydronics, Daikin, Ecobee, EverRest Extreme Comfort, GeneralAire, Goodman, Mitsubishi Electric, NTI Boilers, Rheem, Superior Pump, vänEE, Viessmann
WEBSITE
https://www.theboilershoppe.ca
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