Installed an exterior door off the garage. Office called to clarify positioning as it wasn't clear between the measurement and the salesperson. I sent in writing via email how we wanted the door to open, and it still came out backwards. Basement windows did not come in the colour we ordered so instead of calling to notify us they had the manufacturer make them in the wrong colour and put them on our house anyway. When we called to have the issue addressed the csr read out to us the notes stating they made this decision without us. Then we were notified that a different salesperson would have to handle the issue. I have no issue with the quality of the door or Windows as of yet, only the vinyl clad was disappointing in quality and finish. Its been weeks now and no one has called us back. The installation job also took all night, instead of a couple hours midday as was scheduled, because they forgot part of the order at the warehouse and had to drive back across the city in rush hour.
- Approximate cost of services:
- $1,900.00
- Company Response
Hello,
Thank you for reaching out. We are very sorry to hear of your experience. We will be in contact shortly in order to resolve this issue.
Thank you again.