Initial installation in April of '22 for 2 doors went without a hitch. Workers cleaned up after themselves. Upon inspection a screen door latch on one of the units was the wrong one. Ordered a proper latch. It took three service calls to finally get the proper latch. Then we noticed the screen door was not aligned properly and couldn't be adjusted. A new screen door was ordered and still didn't line up. Worker said the door frame needed to be adjusted. Waited 'till this April to get that work done. Screen door now lines up but will not operate smoothly and continually jumps out of it's track when opened or closed. Definitely an inferior product
- Approximate cost of services:
- $6,000.00
- Company Response
Hi Bert, we are sorry to hear about this experience you've had with your patio doors. Please let us know which order this is referring to so we can provide you with the assistance you need to resolve these issues once and for all. If the doors cannot be serviced onsite to 100% condition we will replace them with new ones at no cost.