Replace 8 windows and 1 patio door
We placed the order on January 23, 2023, and were advised that the delivery and installation would be in early May. Nordik exceeded that estimate and the windows were installed on March 7 and 8. We were very happy that the install was earlier than planned and are very satisfied with the windows. The patio door was the only issue. We had ordered the door so that it would be opened from right to the left "from the outside". The installers took out the old door and when they brought in the new door, we discovered that the opening was from the left to the right "from the outside". They had no choice to install the wrong door because the old one was gone. We held back payment for the new patio door and Nordik had to manufacture the correct door to be installed at a later date. It took about 1 month to get the new door installed. This was completed on April 3 and we are now completely satisfied with the end result. Nordik agreed that the error was theirs in the manufacturing phase. I would definitely recommend this Company and will use them again. This was the 3rd time we used them in the last 10 years.
- Approximate cost of services:
- $15,000.00
- Company Response
Thank you so much for the wonderful recap of your experience and for being a returning customer to Nordik. We apologize for the error that led to your patio door having to be reordered and installed again at a later date. We are very pleased to hear that this was all resolved to your satisfaction and that despite the setback your project was still completed earlier than the original estimate. Thanks again for sharing, we look forward to hearing from you again.