In 2020 I placed an order with Nordik to replace all of my windows and my front door. There were major delays with the process - but this was related to COVID, so totally understandable. The window installation was seamless and quick and they look beautiful.
The door installation however has been a joke from day one.
The team that came to install the door - INSTALLED THE HARDWARE BACKWARDS and only when I asked about it, did they fix it but tried to patch up with tar/glue. After I called Nordik to report this, they came to inspect and had to replace the entire door and schedule another install.
After this visit - they have had to return on more than one occasion to fix my trim and re-calk the outside as it was really messy. This took months to fix....and it took me to call several times to get the job done. Due to all of the above, I held off on paying the last portion of the bill.
Winter is now here - and there is a crazy draft coming from under the door frame, there is black tar/glue on my hardwood floors - I have recorded this and sent to the team at Nordik - only to be sent an e-mail that they are waiting for me to pay the final 2% that I owe them? And now they have threatened me with sending the remaining balance to a collections agency!!!!! I paid over $12K to them already and this is not sitting right with me, hence me having to come to Social Media to get some attention around this matter.
- Approximate cost of services:
- $30,000.00
- Company Response
Hello Bella, we apologize for your experience thus far and that a replacement door needed to be ordered and installed to fully correct the concerns that arose from the initial installation. Any new issues that arise will be covered under warranty and we will make any necessary repairs or replacements needed to make this right for you.