Horrific experience, still waiting, nordik doesn’t care
Company has great marketing, but fulfilment is in shambles. We put in our 20k order for all windows in our home plus one door. Ordering process was quick and easy. No communication from the company thereafter. Followed up repeatedly. Was told that the order had been put on hold, no explanation why. We were then given a run around. We get a call window installation would happen in December. Installers are 4 hrs late and show up without the main bay window. We asked office why and we’re told the window didn’t pass QA. But rather than contact us, to give us the option to reschedule the entire installation, they said nothing. So, in the midst of a worsening pandemic, in the middle of winter, we had to open our house TWICE to have all the windows installed.
That’s the easy part. Now we are told the door - also placed in July 2021, will be delivered in July 2022. Excuse of shipping delays only go so far but this date is 7 months from now (and a full year from order date). Company not even remotely apologetic. Just very flippant “we’ll get to it when we get to it”. They say they do the manufacturing, but seems like there is no way for them to speed things up within their own business. I don’t believe that they really own the manufacturer. This delay seems excessive even by global shipping delay standards. No recourse to cancel or get our money back because “they already ordered all of the door components”.
STAY AWAY FROM THIS COMPANY.
- Approximate cost of services:
- $20,000.00
- Company Response
Reina, we apologize that all of the windows were not available on the initial installation date and for not advising you and giving you the opportunity to adjust your schedule. This was an avoidable inconvenience for you and we can and should do better. We are looking forward to delivering and installing your beautiful new door as soon as it is ready. We really wish things moved faster and we could have this done sooner, for you and all of our customers. Our products are very high quality and in high demand which leads to longer wait times, this has only been inflated by ongoing world events. We are fully committed to delivering, installing and warranting all items contracted for and hope you are very pleased with the finished product and will enjoy the new upgrades to your home for many many years.