Very pleased with the service and my windows. My windows actually came ahead of schedule. Installers were fast and did a great job. I have no clue how to spell his name, but Guiliano made sure everything was taken care of. I had many quotes and most places I dealt with either seemed like they didn’t care or they seemed like they were trying to sell me swampland in Florida. Guiliano was to the point, explained the process, and even when I made changes to my order, he made sure my requests were met. I am finicky. Truthfully I don’t write bad reviews since I don’t like to mess with people’s livelihoods, and I don’t write a lot of reviews at all. I only write when it is a good product and/or good service so that others will know. Since my original order, I have now placed 2 other orders with Guiliano and I have recommended Nordik to everyone who says they are pricing windows. It looked like they were buying out or joining forces with other well known window companies, so my mentality was that they would be around for a while and if I ever did need warranty service 20 years from now, they can service me. If I had to add a negative, it would just be the screens. I feel they are too thick. I wish the screen frames were thinner. They probably create a better seal and are more durable, but I still think my window would look nicer if the screen was half as wide.