EM Property Solutions Inc.

Basement Renovation
Ottawa ON K2G 1M3
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HomeStars  >  Basement Renovation in Nepean  >  EM Property Solutions Inc.  >  Won't respond to emails
Amber in Ottawa
Amber in Ottawa
1 review Ottawa, ON
3/10

Won't respond to emails

We had a mediocre experience with EM Property Solutions. They were hired to renovate our basement about 6 months ago (install a bathroom, build a custom entertainment unit, install carpet, paint).

Pros
They were all very friendly.
Prices were reasonable (the middle quote of the 3 we received).
They were available to start right away.

Cons
The job took more than twice the time we were told. They rarely showed up when they said they would (if they gave us a time at all), so we spent a lot of time waiting around for nothing.
Our nice furniture and the brand new toilet were used as work surfaces without being covered and were damaged as a result.
Even though all of our materials were approved prior to the start of the job, they charged us extra for installing shower tile AFTER it had been installed. It was never mentioned beforehand even though they knew what we had ordered because they had approved everything.
The bathroom tile was amateurishly installed. It’s uneven and sloppy.
The bathroom sink drain started leaking badly just a few weeks after the job was completed.
They removed a pot light in the basement without asking us first, then charged us to put it back in.
We had moved most of our things into the furnace room to get them out of the way. Unfortunately, the door to the furnace room kept getting left open resulting in everything being coated in a thick layer of drywall dust that took many hours to clean and was entirely preventable.
They installed a custom-built entertainment unit (nearly $2k) that is already showing major signs of warping and splitting. They are refusing to respond to our messages about the cabinet and to honor their 1-year warranty.

I hate having to write this review. As I said, almost everyone involved with our basement renovation was very nice and they seem like wonderful people. While our experience was not great, we weren’t planning to write a negative review until our emails went unanswered. I can’t recommend this company to anyone based on their refusal to honor their warranty.

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