Rooftop deck. remove and replace boards, railings.
I asked Eric to break down our current deck and replace with new boards which would be stained. Job included removal and rebuild of the decks. The build went well but were all nailed when some deck boards were to be screwed in place to provide access to the roof drainage area ( these were just dropped in and left loose). Not acceptable.
We communicated but Eric was only interested in booking more work, when this was not done correctly. One of his workers also came to stain and that ended up being 3 days and he used my T-shirt for a rag. Eric finally showed up to receive his last $500 with one 6ft board to replace the 22 ft of timber railing?
- Approximate cost of services:
- $5,000.00
- Company Response
Thank you for your review and also taking the time to mention that your deck repair was completed properly and to your expectations as per the meeting and initial walk-through of services/work requested. We are terribly sorry to hear about the one floating piece of deck board and any inconvenience this may be causing as this was requested to our crew on-site for access to clean your gutters after the project had begun. With respects to clothing being used for cleaning, it is worth noting that we take pride in our high standards of cleanliness and ensure that every project/site is sufficiently prepared with all required supplies to complete the project and avoid any inconvenience for homeowners. Further, this situation was unfortunately never brought to anyone’s attention throughout the entire duration of renovations or discussed at any point during the time S&B was on site. As such, we appreciate this inconvenience and would like to kindly request that you email us with photos od the damaged clothing item so that we can rectify/reimburse as necessary and immediately. Again, thank you very much for taking the time to leave your review and we look forward to your email and reconnecting to resolve any outstanding concerns you may have.
Best regards,
S&B General Contracting