Unprofessional, didn't fix, felt very dishonest
Air conditioner fan wasn't blowing. Technician came, looked and concluded it might be the circuit board for $700, but that *I might want a new furnace*. I said let's try the board. About a week later he calls...seems like it's going to be a bit more, probably $1000. Do I still want to do it? I said yes.
Two weeks later I've heard nothing. I call the original tech who has no idea...says he thought someone else had already installed the board. Next day I get a call....the board came in! Suspicious timing. I schedule the earliest appointment which was almost a week later.
A new tech comes to install the board. He has no idea what's wrong with the furnace and has to get the whole story from me and repeat the diagnostics. Surprise, he comes to the conclusion that we should replace the circuit board, and he just happens to have one ;) THEN HE ASKS ME HOW MUCH THE BOARD COSTS AND WHAT THE LABOR ESTIMATE SHOULD BE!! I said I don't know, the price went up over the phone not on paper. I propose that he ask the previous tech, but that person is "on vacation".
Once again it's proposed that I should buy a nice new furnace from them. I say I'll go with the original suggestion and try the board. An hour later he comes up....."sorry sir it didn't work". I ask him what my options are and he says that it's $1k for the useless board. But of course they can waive that if I buy a new furnace. I tell him that he got me for the $1k and congratulations for that. But I won't be buying a new furnace from these folks.
On the way out I ask him if he left the old board. He says no, he isn't allowed to. I said no, I want the old part please. We go back and forth and he says he will have to call his manager. I say fine, and finally he relents and gives me the part.
At this point I have zero trust. They can't fix the furnace. They can't even remember that I exist without me calling, or keep track of the stories they are making up to sucker folks to forget about repairing and buy a new furnace. No idea how these people got such good reviews on homestars. Never again.
- Approximate cost of services:
- $1,500.00