Barbeques Galore

I purchased a Kamado Joe and a DCS Series 9 grill. It was delivered without the rotisserie mount kit -a key selling feature - rotisserie is useless without it.
SIX WEEKS of back and forth - with Kent from Barbecues Galore being more reactive than proactive (If I did not initiate an email or call, he was not involved). I finally got a call from a '3rd party' asking me to provide the part number of the items that needed to be ordered - six weeks after delivery. How is the onus on the customer to know the part numbers of the missing grill components? I reached out to Kent again - no reply, no follow-up that was about 2 weeks ago.

At this point, I realized I was dealing with a company that isn't invested in customer satisfaction post-delivery.

I called DCS directly in the US, explained my situation - escalated the lack of support from the unresponsive dealer. Finally, I got the parts shipped from Lancaster, TX, in 48 hours by FedEx.

It took me two days to get a part Barbecues Galore declined to take ownership of their delivery issues and kept the customer in limbo for seven weeks.

This has by far been the worst customer support experience I have ever encountered.

I purchased a barbecue wasn't quite happy I called the company they told me to bring it back even though it was half put together and did not fit back in the box. Then they helped me pick out another barbecue with absolutely no problems hassle free that is a good company to deal with. Next review I will be buying a gas fireplace insert from them highly recommended