TJ

I purchased a Kamado Joe and a DCS Series 9 grill. It was delivered without the rotisserie mount kit -a key selling feature - rotisserie is useless without it. SIX WEEKS of back and forth - with Kent from Barbecues Galore being more reactive than proactive (If I did not initiate an email or call, he was not involved). I finally got a call from a '3rd party' asking me to provide the part number of the items that needed to be ordered - six weeks after delivery. How is the onus on the customer to know the part numbers of the missing grill components? I reached out to Kent again - no reply, no follow-up that was about 2 weeks ago. At this point, I realized I was dealing with a company that isn't invested in customer satisfaction post-delivery. I called DCS directly in the US, explained my situation - escalated the lack of support from the unresponsive dealer. Finally, I got the parts shipped from Lancaster, TX, in 48 hours by FedEx. It took me two days to get a part Barbecues Galore declined to take ownership of their delivery issues and kept the customer in limbo for seven weeks. This has by far been the worst customer support experience I have ever encountered.

We had approximately 1,000 sq feet to finish. Krys's crew - were all unbelievably professional. Always punctual, workplace swept after the end of each day etc. The work was done on schedule and the finishing was impeccable. It wasn't only about how well his crew and dad paid attention to detail with the finishing, the framing and insulation were all top notch Finally, communication was unmatched - Highly recommended