Bci Landscaping

Back patio levelling- edges not secured all the way round. Loose stones at some edges, trippers. Other edges sinking after less than a year. Did not replace planters properly on the patio they levelled. One had a patio stone underneath so couldn’t plant anything without removing it myself. Other one didn’t put the stones back properly so there is dirt on the patio. Front sidewalk looked amazing for a few months until it started sinking and the polymer cracked. Keith installed damaged stones on the front step. Promised to return to replace the 4 defective stones and seal the front step. Waited months as he said he was too busy. Replaced one stone and then said it was impossible to remove the others. Promised to return to seal the front step and fix loose stones on patio May 28. Now October 16, still no show and in the meantime other stones are sinking. Found pieces of the 1 replaced stone hidden in a flower pot and a pail in my garage. I have since hired a more reputable landscaper to repair the shoddy workmanship as I have lost faith Bci can deliver a quality job.

Derek, Keith, Sheldon and Fiaz did a fantastic job recreating our porch area and backyard. Derek came to give us a quote and was our contact throughout the job. They were at our house every week day until the job was done, which we appreciated. They were easy to work with and offered creative ideas to transform our outdoor spaces. The price for the work was reasonable and we are very happy with the end product. Thank you guys for all your hard work! We look forward to working with you all again soon.

Work was finished August 2020, by November walkways started to sag and stones started moving. September 2021 and Keith still hasn’t come back to fix it even though he knew of the problem almost a year ago. I am not optimistic they will ever come. Great sales, but the mark of a great company is how they treat you when there are problems. We have been treated terribly. Once they get paid, you don’t matter any more. Pictures attached, the walk ways are so bad that in less than a year grass is growing in the cracks.

Edited after BCI response.

The issues described and the photos attached were of the driveway walk way between the sidewalk and house. This area was not touched by the civil work on the boulevard. BCI did come back to replace the boulevard and installed the stones incorrectly there too, and they were getting paid by the city for this work. New pictures of the boulevard install added, had to get the city contractors come and fix the boulevard so they could pave the boulevard. The reinstalled walkway was so crooked I couldn’t pave like that. Response from BCI is typical, not taking responsibility for their poor workmanship.

BCI removed existing pavers, concrete slabs and concrete walkway. They re-built our walkways and porch. Awesome job! Excellent craftsmanship cutting and laying the new materials. BCI workmen were efficient, responsive, and catered to all our requests and work additions. We are so please with the transformation. We absolutely love our new walkways and porch and would definitely hire BCI again. R+V

Keith and his team did an absolutely amazing job completing the stones around our pool. The whole team always arrived early and were professional. Keith was easy to communicate with and was upfront with costs and expectations. The job was finished on time and the property was left spotless when they left. We are very happy with the outcome and would definitely recommend BCI landscaping. Thanks again for everything! Can’t wait for our next project!

Derek and his team did an amazing job. Super professional, no short cuts and brilliant results. Left no trace, except a beautiful sidewalk. I am very happy with the finished product.

Keith and his team completely reno'd our front and back yards in only 2 days! After just meeting Keith I knew he understood exactly what I wanted and felt very comfortable leaving the project in his hands. We found that everyone on the team was professional and very friendly. Nobody was afraid to ask questions to make sure we were getting exactly what we wanted. I am super pleased with how it all turned out and would highly recommend them for any project you have. Thanks Keith and team for making our landscaping dreams come true!!

We used BCI to complete our backyard last summer and really liked how efficient the team was and most of the end product. Keith was very communicative at the time.
Following the work, we uncovered some issues which my husband had to address and also damage at the front of our driveway and although I persistently messaged, and was told that the issue would be resolved a number of times, it has never (to this day) been resolved. I believe that issues happen but it is truly about the follow up / resolution. Despite trying to be more than reasonable give the pandemic challenges and the need for the company to complete other jobs, they unfortunately left us disappointed and had that not happened, we would have used them for additional jobs. Once that final payment was made, it seems as though our satisfaction stopped being a priority.

I am a Civil Engineer, I work with most of the large contractors in Canada. Working with Derek of BCI, I found him patient, knowledgeable, with great ideas to help work through our design. When it came to construction his team was proficient, respectful and well skilled. The end product of our raised garden, 500ft2 interlocking stone patio with a built in fireplace came out exactly what my wife and I were looking for. I don’t give out compliments lightly based on my experience in construction. I would highly recommend BCI Landscaping for your future project.

Keith and his team did a great job and were prompt and professional even on the hottest days of the year. Keith went over and above what was expected and I would recommend him to anyone looking for quality work. Good job guys!