City Home Comfort

Shawn was helpful, punctual, and very professional. He didn't leave until he managed to find a solution for our thermostat issue. He even ended up ordering a replacement unit and made sure the order went through. This all happened on a Saturday afternoon. Very few companies will give you this type of service and dedication. I highly recommend his service and City Home comfort.

City Home Comfort did an honest professional job. Shawn provides excellent consultation on furnaces, on what options made sense for my house. The installation was prompt, professional and easy. Shawn is an industry expert too and provides good insights on new technologies and industry trends.

A hose that had been tightened during the annual service visit continued to leak. City Home Comfort returned and replaced it at no additional cost. (The Home Stars "Approximate Cost" box above shows $10 because it refuses to accept the actual cost of 0.)

After several companies quoting on the job I choose to go with city home comfort. They were very professional , couldn’t ask for a better install , very professional, cleaned up after themselves .

I spoke with Shaun over the phone and he answered every single one of our questions about buying a new hot water tank (we rented previously) and replacing our furnace! A few quick emails later (he was PROMPT) and we had a quote and a date set for my install! Everything was amazing! The technician that installed it was kind, super tidy and so polite!

we were in need of replacement of our furnace. City Home Comfort responded in a timely manner. Provided competitive quote and discussed product specifications, terms and warranties to our satisfaction. Technicians were on site, installed the furnace and humidifier, tested and communicated upon completion. the office followed up to make sure we were satisfied with the product and services. we highly recommend City Home Comfort for customers in similar need

The staff at chc was very professional from start to finish. Eveything was done as stated and in a timely manner. I was impressed with the installation process in both speed and quality. Very satisfied with the whole experience and would both recommend and use chc in the future.

Always ready to help us out, and reasonably priced! I'm glad that I chose to hire this company. Thanks for the help!! We will definitely use them in the future - whenever need be.

No matter what I can count on City Home Comfort . They have helped me many times over many years. All the on site Techs are great friendly, knowledgeable and it builds trust in a part of the home most people don’t fully understand, yet its critical to our homes. I wouldn’t go anywhere else.

I contacted City Home Comfort to cancel a furnace installation, the day after initially arranging the appointment and 2 days before the proposed installation date, which was well within the cancellation period under the Consumer Protection Act, 2002. There was never any indication, verbally or in any of the written documentation, that a $1000 deposit that the company had charged my credit card was non-refundable. The company provided written acknowledgement that the appointment was cancelled, also 2 days before the originally scheduled appointment, and at no time subsequently came to install a furnace or visit our home. However, I did not realize that they had not refunded my deposit until months later when reviewing my credit card statements. Upon discovering this, I called the company numerous times, speaking to various staff who indicated they would pass my messages regarding my request for refund to someone with authority to deal with it. I also followed up in writing on several occasions with the company, providing relevant documentation including a copy of my credit card statement with the $1000 charge from City Home Comfort in Scarborough on it, and requesting a refund. Eventually I sent them a registered letter providing the documentation and demanding repayment. Despite all my efforts, I never received a reply from City Home Comfort and my $1000 was never refunded.
Yesterday I posted a google review, which ironically the company immediately responded to, claiming that they had no record of me and, they were ‘sorry a company charged you, but it wasn’t ours’, that I seemed to be a competitor, suggesting my review was a fake that that ‘to claim the Consumer protection clause is a clear indication this is fake’. I am a consumer, not a competitor, and their apparent lack of records that their company charged me simply proves that their record-keeping is inadequate. I fail to see how my referencing the Consumer Protection Act somehow leads to the conclusion that my review is ‘fake’. My complaint stands. Avoid this company at all costs!