City Home Comfort

Heating & Air Conditioning
Toronto ON M5V 1V1
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Reviews for City Home Comfort

Average customer rating:
9.4 10 (45 reviews)

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Linda
Linda
5 reviews Toronto, ON
0/10

HVAC installed new system in home

Chris came to give us a quote. We reviewed it along with 3 other quotes and decided to go with Chris. On the first few days of work I arrived to see that he was connecting the new ductwork to the old ductwork when I discussed it with him he said that's what I agreed to in the contract. I thought this strange so I reviewed the contract to find out that his initial quote/contract was different than the contract I signed. He had changed the contract when he came back for the signing. Very sly!! He then told me that in order to have all new ductwork replaced with new I would have to pay extra! We argued and after some discussion he decided to install the new ductwork. His work was not well done. There were 2 workers Chris (different from the owner) & Jun. Their work was shoddy with screws that would not allow us to place the drywall against so we had to remove them all and put in flat head screws. That was very time consuming. They did not tape the seams in the ductwork which like removing all the round headed screws was very time consuming. They eventually sent a Jun who taped the remaining vents. Then the vents were placed incorrectly one behind a door which I had to call in someone else for fix that mess. Then there were the wall vents which were placed too low to put on the baseboards. That took 2 or 3 trips to repair all of that. Very disappointing. The job itself tooks months to finish as opposed to weeks. When the guys were here redoing things the owner would tell them hurry up and finish we have another job to do!! I just finished another house needless to say I did not call City Home Comfort for their services & nor will I in the future. I would not recommend this company.

0 of 1 people found this review helpful.
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David
David
0 reviews Toronto, ON
10/10

Furnace

Simply great service! It's so good when you find a company that consistently deliver in all aspects.

Needed a new furnace and after talking to a couple of local companies by phone, I was researching models and filled in my info for a local quote. Within a minute I got a phone call from CHC who offered to send someone around to assess. It was 7pm and when I asked if it was possible that evening, I got a call back saying that someone could be there by 9pm.

Shawn attended from CHC. Very friendly and professional. Looked at hydro and gas bills and assessed potential savings/opportunities. Explained available rebate process and connected me for the initial audit. While I got two separate callbacks from other companies and their reps attended, Shawn stood out in terms of expertise.

After some follow up questions with Shawn, decided on a Amana modulating furnace and this was installed two days later by Chris and a fellow worker. Existing ecoBee thermostat was utilised. Install, clean up and explanation was great.

Definitely recommend CHC for a new furance or any existing maintenance or repairs.

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Chris in Toronto
Chris in Toronto
0 reviews Whitby, ON
10/10

I would highly recommend City home comfort

I would highly recommend City home comfort . We recently moved into a house in Markham. Paul fixed many items for us. He was professional, polite and extremely helpful. We felt pricing was fair as well. It was an all around great experience. Thanks!!

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Company Response

Hey Chris,

Thanks for your kind review, we will make sure to tell Paul that you we're happy with his service work. City Home comfort thanks you for being a happy customer.

owsley in Toronto
owsley in Toronto
0 reviews Toronto, ON
10/10

Very happy with their service.

We came back from vacation and our furnace was down and it was cold and damp in our home. City home comfort responded at in the am the following morning and had us in warm temperature in 5 hours. Very happy with their service.

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Company Response

Hey owsley,

Thanks for your review, city home comfort thanks you for your business.

Stay warm

Nick in Toronto
Nick in Toronto
0 reviews Toronto, ON
10/10

Highly recommend.

Jeff a member of the City home comfort team has been professional, capable, and most helpful. He arrived promptly, answer all questions, and resolved the issue effectively at the time of service. Options are offered with professional advice but without pressure to choose a particular one. Highly recommend.

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Company Response

Hey Jeff,

Thanks for your review, City home comfort thanks you for you business. We are very grateful you recommend us.
We will make sure to Jeff that you like his approach.

Shawn

Chris in Toronto
Chris in Toronto
0 reviews Toronto, ON
7/10

Could be better

The price for furnace repair isn’t very friendly as they charge min inspection+1hr labour regardless of the issue, I was provided a temporary fix without knowing how long it would last. The furnace isn’t really behaving the same way the technician described but at least it works for now.

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Company Response

Hey Chris,

Thanks for your review, I'm happy we were able to at least get you temporary heat, If there is anything city Home Comfort can do for you to make you smile please let us know.

Best holiday wishes

Chris

Justin in Toronto
Justin in Toronto
4 reviews Vaughan, ON
10/10

I would highly recommend City home comfort

I would highly recommend City home comfort . We recently moved into a house in Markham. Paul fixed many items for us. He was professional, polite and extremely helpful. We felt pricing was fair as well. It was an all around great experience. Thanks!!

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Company Response

Hey Justin,

Thanks for your kind review, City home comfort thanks you for your business.

Andrew in Toronto
Andrew in Toronto
1 review Oshawa, ON
10/10

Grateful for the staff at City home comfort

Grateful for the staff at City home comfort . Quality company. Professional yet personable which is appreciated.
Our system wasn't the best canvas to work with but they have really exceed expectations with service and fixing the system we have, bringing things up to code and making things work safely.

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Company Response

Hey Andrew,

Thanks for your kind review, bringing your system up to date is our job and we're are happy do it for you.
City home comfort Thanks you for choosing us to work on your boiler.

Chris.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Home Comfort

City Home Comfort is a family-owned and operated company that has been serving the Greater Toronto Area since 1981. We started the company with the goal of offering the kind of service and support we would want for our own family. These values are at the core of our business and have been handed down from generation to generation.

We are a premier HVAC contractor providing the Greater Toronto Area with the best home-comfort and air-quality products on the market. We provide prompt, courteous installation and service at an excellent value. We feel confident that after a visit to your home or business by one of our experienced technicians, you will be comfortable in choosing City Home Comfort for your next home comfort project. We are not satisfied until you are.

***

We provide service 24-hours a day, 365 days of the year with fully-trained, licensed, and insured technicians for Heating Air Conditioner residential and commercial applications. We service AMANA. CARRIER. LENNOX. YORK
RHEEM, TRANE, COLEMAN, GOODMAN, DAIKIN, KEEPRITE,

***
You, like our customers, will grow to trust and rely on the experience, professional approach, and friendly staff of our family-owned business. Call us today and let us help you with all your home comfort needs. WE ARE HAPPY TO SERVICE, THE BEACHES, CLIFFSIDE, HUNT CLUB, OAKRIDGE, LESLIEVILLE, DANFORTH VILLAGE, RIVERDALE, EAST YORK, CABBAGETOWN, MOORE PARK, YORKVILE, ANNEX, ST.JAMES TOWN, CANARY DISTRICT, KENSINGTON MARKET, LITTLE ITALY, TRINITY BELLWOODS, DUFFERIN GROVE, WALLACDE EMERSON, DOVERCOURT, WYCHWOOD, BLOOR WEST VILLAGE, YORK, CEDARVALE, YORK MILLS, ROSEDALE, BAYVIEW VILLAGE, WILLOW DALE, DON VALLEY VILLAGE, DON MILLS, SCARBOROUGH.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnace, Air conditioning, Boilers, Heating, Cooling.
SERVICES
Furnace installations, Air conditioner installations, Heating, FURNACE SERVICE,
BRANDS
Trane, Carrier, york, keeprite, rheem, goodman, viessman, Lennox
SPECIALITIES
HEATING INSTALLATIONS, FURNACE INSTALLATIONS, BOILER INSTALLATIONS
WEBSITE
https://cityhomecomfort.ca/
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
cheque, visa master card
LICENSES
TSSA, HRAI, ESA
MEMBERSHIPS
HRAI, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 YEAR WARRANTY
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