City Home Comfort

Heating & Air Conditioning
Toronto ON M5V 1V1
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94%

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Reviews by rating (past 12 months)
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Reviews for City Home Comfort

Average customer rating:
9.6 10 (39 reviews)

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Bob in Toronto
Bob in Toronto
11 reviews Toronto, ON
10/10

Jeff was great and very patient

Jeff was great and very patient as I looked at all the many options I was to look at.
I went with a Combi boiler to save space, Instead of having that great big hot water tank
I am happy with by boiler, Thanks city home comfort

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Company Response

Hey Bob,

We appreciate your review, We are glad to hear you are enjoying all that space.
Thanks for your support

Chris in Toronto
Chris in Toronto
0 reviews Toronto, ON
7/10

Could be better

The price for furnace repair isn’t very friendly as they charge min inspection+1hr labour regardless of the issue, I was provided a temporary fix without knowing how long it would last. The furnace isn’t really behaving the same way the technician described but at least it works for now.

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Justin in Toronto
Justin in Toronto
2 reviews Vaughan, ON
10/10

I would highly recommend City home comfort

I would highly recommend City home comfort . We recently moved into a house in Markham. Paul fixed many items for us. He was professional, polite and extremely helpful. We felt pricing was fair as well. It was an all around great experience. Thanks!!

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Andrew in Toronto
Andrew in Toronto
1 review Oshawa, ON
10/10

Grateful for the staff at City home comfort

Grateful for the staff at City home comfort . Quality company. Professional yet personable which is appreciated.
Our system wasn't the best canvas to work with but they have really exceed expectations with service and fixing the system we have, bringing things up to code and making things work safely.

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Private User
Private User
Private User reviews , ON
6/10

furnace repair and cleaning

We have used City Home Comfort many times in the past for our furnace cleaning and repairs without an issue, in fact, they have always been pleasant and helpful to deal with. However, this time we were not happy with the billing.
Our furnace wasn't working properly and a technician came out for a service call to repair it for $170 plus hst.
He determined it wasn't working properly due to the flame sensor not being cleaning properly in the past.
I did not say anything to the technician at the time, but after having thought about it I felt this was neglect on their part, as City Home Gas is the only company who has cleaned our furnace throughout the years and they hadn't done it properly.
We feel at the very least we should have been billed the lesser cleaning fee, approx. $100, instead.
I contacted the company about this and was disappointed that I received no response.
The technician himself was very pleasant and efficient, and like I said we have had a good experience in the past with them, it is the recent billing and lack of response to make it right that we are disappointed in.

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Company Response

Hello Shelby,

Thank you for your review, first off I would like to thank you for your years of loyalty. I would like to apologize for not connecting. I did see your concerned email and called you 11/18.
I would just like to add that we did previously call you for your preventive maintenance reminder 10/22/2019 since your last one was done 11/16/2018, We always like to be proactive, This way we can avoid emergency service calls and extra cost that incur with it.
There is many factors why A flame sensor fails
The amount of usage. How many times the furnace cycles. Whether you’re taking combustion air from inside or outside. How many hours a furnace operates. And the condition of the furnace. It is recommended that a furnace be cleaned and tuned every year including the flame Sensor. We have seen dirty flame sensors that last one year and we have seen dirty flame sensors that last 3 years unfortunately in your case it was only a year.Looking at our technicians report, We see that he has recommended a few parts that work together with the flame sensor and and these are contributing factors to your furnace break down. Once again I apologize we did not connect, I would like to talk to you about it and make sure we can come up with good solution for you. We would like to still to be your go to pleasant and helpful Heating company.
City home comfort and team thanks you for business and hope to hear from you soon.

Call Chris Carey 416-556-8368 ext

askins in Toronto
askins in Toronto
0 reviews Toronto, ON
10/10

Darryl and Darin from City home comfort installed my new Furnace

Darryl and Darin from City home comfort installed my new Furnace and air conditioning unit today. They were on time, polite professional and answered all my questions..Also cleaned up after themselves which was a real plus. Couldn’t be more pleased. I highly recommend City home comfort. I use them for all of my furnace and air-conditioning needs

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Company Response

Thanks for your kind review. We will be happy to see you next year for your preventive maintenance.

Stan in Toronto
Stan in Toronto
0 reviews Toronto, ON
10/10

Technicians arrived right on time

Technicians arrived right on time and went to work on a complicated system. They were efficient, attentive and found and dealt with several issues that had been neglected for what seems like a long time by our previous HVAC servicing company. I am very impressed and happy I signed up for a full year of service.

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Company Response

Hey Stan,

Thanks for your kind review, City home comfort thanks you for your Business. we will see you soon for your maintenance and filter changes

Mark
Mark
4 reviews Toronto, ON
10/10

Furnace diagnosis and repair

I hired this company in order to get my furnace fixed. There was an issue administratively with lines being crossed which delayed the technician coming. That being said, the owner(Christopher) called me to apologize for the delay and compensated me appropriately.

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Company Response

Hey mark,

Thanks for your review, It was a pleasure speaking with you.

Christopher

Carol
Carol
4 reviews Toronto, ON
10/10

Air Conditioner repair

It was easy to book their services. Very professional- they provide a text and email reminding of the appt. They are very clear about pricing. The technician was clear, fast and left no mess. He came within the service window. He explained the situation and had a part in his truck that would fix it. He answered all the questions I had.

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Company Response

Hi Carol,
Thank you for the great review. We are always happy to hear from our customers and know that are team is out there keeping everyone happy and cool this summer!

Vida in
Vida in
1 review Toronto, ON
10/10

Awesome service!

Our air conditioner is on the roof of a 3 storey townhouse complex and we had numerous companies show up and refuse to climb up to assess why our AC wasn't working. Raz didn't even think twice about it. He made sure to safely climb up on our roof and fixed our AC on the hottest day of the summer. We are so grateful for his dedication to the work he does and helping people out. I would recommend them to anyone looking for quick, reliable AC servicing.

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Company Response

Thank you so much for the kind review! We are glad to hear Raz took great care of you. From all of us at City Home Comfort, Keep Cool!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Home Comfort

City Home Comfort is a family-owned and operated company that has been serving the Greater Toronto Area since 1981. We started the company with the goal of offering the kind of service and support we would want for our own family. These values are at the core of our business and have been handed down from generation to generation.

We are a premier HVAC contractor providing the Greater Toronto Area with the best home-comfort and air-quality products on the market. We provide prompt, courteous installation and service at an excellent value. We feel confident that after a visit to your home or business by one of our experienced technicians, you will be comfortable in choosing City Home Comfort for your next home comfort project. We are not satisfied until you are.

***

We provide service 24-hours a day, 365 days of the year with fully-trained, licensed, and insured technicians for Heating Air Conditioner residential and commercial applications. We service AMANA. CARRIER. LENNOX. YORK
RHEEM, TRANE, COLEMAN, GOODMAN, DAIKIN, KEEPRITE,

***
You, like our customers, will grow to trust and rely on the experience, professional approach, and friendly staff of our family-owned business. Call us today and let us help you with all your home comfort needs. WE ARE HAPPY TO SERVICE, THE BEACHES, CLIFFSIDE, HUNT CLUB, OAKRIDGE, LESLIEVILLE, DANFORTH VILLAGE, RIVERDALE, EAST YORK, CABBAGETOWN, MOORE PARK, YORKVILE, ANNEX, ST.JAMES TOWN, CANARY DISTRICT, KENSINGTON MARKET, LITTLE ITALY, TRINITY BELLWOODS, DUFFERIN GROVE, WALLACDE EMERSON, DOVERCOURT, WYCHWOOD, BLOOR WEST VILLAGE, YORK, CEDARVALE, YORK MILLS, ROSEDALE, BAYVIEW VILLAGE, WILLOW DALE, DON VALLEY VILLAGE, DON MILLS, SCARBOROUGH.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnace, Air conditioning, Boilers, Heating, Cooling.
SERVICES
Furnace installations, Air conditioner installations, Heating, FURNACE SERVICE,
BRANDS
Trane, Carrier, york, keeprite, rheem, goodman, viessman, Lennox
SPECIALITIES
HEATING INSTALLATIONS, FURNACE INSTALLATIONS, BOILER INSTALLATIONS
WEBSITE
https://cityhomecomfort.com/
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
cheque, visa master card
LICENSES
TSSA, HRAI, ESA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 YEAR WARRANTY
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