City Home Comfort

Heating & Air Conditioning
Toronto ON M5V 1V1
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88%

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Reviews for City Home Comfort

Average customer rating:
9.3 10 (50 reviews)

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Linda
Linda
6 reviews Toronto, ON
0/10

HVAC installed new system in home

Chris came to give us a quote. We reviewed it along with 3 other quotes and decided to go with Chris. On the first few days of work I arrived to see that he was connecting the new ductwork to the old ductwork when I discussed it with him he said that's what I agreed to in the contract. I thought this strange so I reviewed the contract to find out that his initial quote/contract was different than the contract I signed. He had changed the contract when he came back for the signing. Very sly!! He then told me that in order to have all new ductwork replaced with new I would have to pay extra! We argued and after some discussion he decided to install the new ductwork. His work was not well done. There were 2 workers Chris (different from the owner) & Jun. Their work was shoddy with screws that would not allow us to place the drywall against so we had to remove them all and put in flat head screws. That was very time consuming. They did not tape the seams in the ductwork which like removing all the round headed screws was very time consuming. They eventually sent a Jun who taped the remaining vents. Then the vents were placed incorrectly one behind a door which I had to call in someone else for fix that mess. Then there were the wall vents which were placed too low to put on the baseboards. That took 2 or 3 trips to repair all of that. Very disappointing. The job itself tooks months to finish as opposed to weeks. When the guys were here redoing things the owner would tell them hurry up and finish we have another job to do!! I just finished another house needless to say I did not call City Home Comfort for their services & nor will I in the future. I would not recommend this company.

1 of 2 people found this review helpful.
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David
David
0 reviews Ottawa, ON
0/10

Way overcharged for the work required

I was told told that I needed a new circuit board for my furnace. They quoted me $500 for the board and 2 hours of labor. I agreed as I though it was a very complicated job and had a 2 year old at home and couldn't go many days with a cold house.

When the repair man got here I saw the job that he did. It was a tiny circuit board that just required a few wires and he took no more than 20 mins to complete. Once I did some research I realized that the cost of the board was no more that $250 and the labor as mentioned was 20 mins. I talked with other companies and they said that this job in total should be around $500. I paid almost $900 all in.

I emailed this company back and their responses were either nil or significantly delayed. After a week of very slow back and forth they said that I signed off on it, and therefore they had no obligation to give anything back.

I trusted that this company would be fair, and now know that they completely took advantage of that. I don't care about the extra money I spent, but more so on the principle of how they handled this. I would never use them again and would encourage you to do your homework on your repairs to make sure that they don't gauge you as well. Extremely disappointed!

Response to the owners response:
I also paid an additional $100 for the initial visit so your comment that the 2 hours include both visits is false. Had you given a proper explanation on the cost of everything I would have researched to see if it was true. We all need to make a profit, totally understand. What was most upsetting is your lack or response, and your simple comments that I signed off so I can't get anything back which took over a week for you to even say that. You're quick to respond when you want my business, quick to respond on my review, but brutal in maintaining your customer service once you have my money and are done with me.

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Company Response

Hello david,

We apologized for the confusion,under circumstances of the COVID-19 virus it's very hard to have our technicians in certain situations and uncertain job sites. We are currently paying our technicians substantially more to be able to work in the extreme circumstances. We also would like to bring up that there was two visits one visit for the diagnostic and another one for the actual repair. The actual repair cost was $170 for the labour and $520 for the control board. After the installation of these parts you had sent us an email saying that you looked it up online and found a cheaper price. May I point out that there's a pricing online that it's cheaper and with the conversion rate and taxes and delivery fees it equals to be almost the same. We also use our specific dealers/suppliers and distributors that have a warranty process should we need it. Our distributors set the cost and we pass it along to our customers. Of course we are in the business of customer support and making money. So we are able to grow and be a successful team. We apologize that you are not happy with our prices.
But we are also confident that we are competitive with our pricing and have many customers that feel this way. We offer premium 24 hour service for all your heating needs
And work Around the clock to make sure our customers needs are met. We would like to also point out that we also looked into the time line of our response to you and was always same say service, We feel this review is a tad bit unfair and biased due to the fact we did not accommodate a price chance for david when he requested.

City home comfort will continue to work hard and continue our great customer service and make sure all our employees are working in a safe environment
While doing service calls for heating repairs, furnace repairs, and furnace installations.

jennifer in Toronto, Ontario
jennifer in Toronto, Ontario
0 reviews Toronto, ON
10/10

New furnace

Excellent company with great service. Shawn took all the time I needed to ask questions and learn about my options. He responded in a very timely manner and ensured I was a satisfied customer. Terry, the installer, was very professional, clean and tidy and did a thorough job! Both of them were very personable too. I highly recommend this company.

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Company Response

Hey Jennifer,

Thanks for your great review and your recommendation.

Justen in Toronto
Justen in Toronto
2 reviews Toronto, ON
10/10

New Furnace Install w/ Humidifier

City Home Comfort was great throughout the entire process of getting my new furnace. Shawn initially came and explained what was wrong with my furnace (corroborated by other quotes), went through my house in detail to find issues with the heating, and gave me a transparent pricing. He knew I was getting quotes, but let me keep the details of the quote to show to other contractors. To test his trustworthiness, I mentioned that I was interested in two upgrades (I knew I only needed one of them, which was the less expensive of the two). He let me know that the second and more expensive one wasn't necessary for my home, which built a lot of trust.

The technician that installed the furnace was friendly, quick, and punctual. He was very open to questions about the furnace and other aspects of the install that I inquired about. Everything was done better than I expected, and the process went extremely smoothly.

Since moving into my house, I've had many contractors do work. I have trust issues with contractors in general because they are not usually open about pricing or they do shoddy jobs, but City Home Comfort was great!

They also offer 10 year parts and labour, which is phenomenal!

1 of 1 people found this review helpful.
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Company Response

Hey Justen,

We are happy to hear the job was done better then you expected,
Thanks for putting your faith in us, we are glad you got a chance to get the ten year labour special. This is great for worry free price of mind.
We look forward to seeing you next year for your maintenance.

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace fault diagnosis and new installation

The furnace broke down. After phoning city home comfort they were on site within a few hours. A new furnace was up and running in about 24 hours.
I can highly recommend the service and professionalism of this company from the technical staff to customer service.

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Company Response

City Home Comfort thanks you for your kind review.

Stefan
Stefan
0 reviews Toronto, ON
10/10

New furnace installation

The installation of furnace and
thermostat was done well and very fast, overall very professional.

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Company Response

Hey Stefan,

Thanks for your picture posts and kind review.

delmunti04
delmunti04
0 reviews Toronto, ON
10/10

Furnace, Humidifier, Nest thermostat

The work was very, very good and clean. I would like to recommend Shawn. He is the best from the company that we have.

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Company Response

Thanks for your great review, Shawn and City Home Comfort speciate your business.

David
David
0 reviews Toronto, ON
10/10

Furnace

Simply great service! It's so good when you find a company that consistently deliver in all aspects.

Needed a new furnace and after talking to a couple of local companies by phone, I was researching models and filled in my info for a local quote. Within a minute I got a phone call from CHC who offered to send someone around to assess. It was 7pm and when I asked if it was possible that evening, I got a call back saying that someone could be there by 9pm.

Shawn attended from CHC. Very friendly and professional. Looked at hydro and gas bills and assessed potential savings/opportunities. Explained available rebate process and connected me for the initial audit. While I got two separate callbacks from other companies and their reps attended, Shawn stood out in terms of expertise.

After some follow up questions with Shawn, decided on a Amana modulating furnace and this was installed two days later by Chris and a fellow worker. Existing ecoBee thermostat was utilised. Install, clean up and explanation was great.

Definitely recommend CHC for a new furance or any existing maintenance or repairs.

1 of 1 people found this review helpful.
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Company Response

Hey David,

Thanks so much for your kind review, City Home Comfort is pleased to hear about your great experience. Shawn and Chris will be happy to hear this, We Look forward to seeing you next your for tout preventive maintenance.

Chris in Toronto
Chris in Toronto
0 reviews Whitby, ON
10/10

I would highly recommend City home comfort

I would highly recommend City home comfort . We recently moved into a house in Markham. Paul fixed many items for us. He was professional, polite and extremely helpful. We felt pricing was fair as well. It was an all around great experience. Thanks!!

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Company Response

Hey Chris,

Thanks for your kind review, we will make sure to tell Paul that you we're happy with his service work. City Home comfort thanks you for being a happy customer.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Home Comfort

City Home Comfort is a family-owned and operated company that has been serving the Greater Toronto Area since 1981. We started the company with the goal of offering the kind of service and support we would want for our own family. These values are at the core of our business and have been handed down from generation to generation.

We are a premier HVAC contractor providing the Greater Toronto Area with the best home-comfort and air-quality products on the market. We provide prompt, courteous installation and service at an excellent value. We feel confident that after a visit to your home or business by one of our experienced technicians, you will be comfortable in choosing City Home Comfort for your next home comfort project. We are not satisfied until you are.

***

We provide service 24-hours a day, 365 days of the year with fully-trained, licensed, and insured technicians for Heating Air Conditioner residential and commercial applications. We service AMANA. CARRIER. LENNOX. YORK
RHEEM, TRANE, COLEMAN, GOODMAN, DAIKIN, KEEPRITE,

***
You, like our customers, will grow to trust and rely on the experience, professional approach, and friendly staff of our family-owned business. Call us today and let us help you with all your home comfort needs. WE ARE HAPPY TO SERVICE, THE BEACHES, CLIFFSIDE, HUNT CLUB, OAKRIDGE, LESLIEVILLE, DANFORTH VILLAGE, RIVERDALE, EAST YORK, CABBAGETOWN, MOORE PARK, YORKVILE, ANNEX, ST.JAMES TOWN, CANARY DISTRICT, KENSINGTON MARKET, LITTLE ITALY, TRINITY BELLWOODS, DUFFERIN GROVE, WALLACDE EMERSON, DOVERCOURT, WYCHWOOD, BLOOR WEST VILLAGE, YORK, CEDARVALE, YORK MILLS, ROSEDALE, BAYVIEW VILLAGE, WILLOW DALE, DON VALLEY VILLAGE, DON MILLS, SCARBOROUGH.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnace, Air conditioning, Boilers, Heating, Cooling.
SERVICES
Furnace installations, Air conditioner installations, Heating, FURNACE SERVICE,
BRANDS
Trane, Carrier, york, keeprite, rheem, goodman, viessman, Lennox
SPECIALITIES
HEATING INSTALLATIONS, FURNACE INSTALLATIONS, BOILER INSTALLATIONS
WEBSITE
https://cityhomecomfort.ca/
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
cheque, visa master card
LICENSES
TSSA, HRAI, ESA
MEMBERSHIPS
HRAI, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 YEAR WARRANTY
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