City Home Comfort

Heating & Air Conditioning
Toronto ON M5V 1V1
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

90%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winnerBest of 2021winner

Reviews for City Home Comfort

Average customer rating:
9.2 10 (111 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

Install A/C and annual maintenance

Courteous and prompt service.
A/C was most efficient during this hot summer.
Annual service contract is good value for the a/c and boiler and the technician was very quick and polite

Was this review helpful?
Company Response

Thanks for the great review!

Sophie from Toronto
Sophie from Toronto
18 reviews North York, ON
10/10

Furnace and A/C troubleshooting

Furnace wasn't able to cool home. An appointment was scheduled asap and Gracjan (the HVAC technician) responded to confirm appointment. He arrived on time, was professional, respectful, troubleshooted and solved my problem (clogged hose) quickly, and gave me options as to whether or not upgrade my 25 year-old furnace. No upsell or b.s., straightforward and no-nonsense advice. I've been their customer for over 20 years now and have never had any negative experiences with them.

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Problems with tankless water heater

Experiencing occasional failure of hot water (once every 2-3 weeks) but not sustained for complete failure. Turning off the faucet and turning on again usually clears the problem. The technician cleaned the flame sensor and checked other components. Later an estimate was provided should we wish to replace the flame sensor.

Was this review helpful?
abid.a.imam in Toronto
abid.a.imam in Toronto
0 reviews Toronto, ON
10/10

Annual HVAC maintenance

Quick, punctual and professional. Ever had a complaint with their work.

They are pricier than some alternatives, but you won’t get the quality that they consistently deliver.

Great digital experience including booking, notifications and payment .

Was this review helpful?
David
David
2 reviews Toronto, ON
10/10

Replace a Combi Boiler unit

I highly recommend the services of City Home Comfort (CHC). I was in a situation where the old heater (2011) was malfunctioning, and the Lessor told me that the unit was end of life and replacement parts could not be sourced. A replacement lease was quoted at 3x the monthly charge I have been paying.
Chris D of CHC was familiar with the Combi Boiler unit requirements and his team identified that the last vendor installed a tankless water heater in 2011 instead of the Boiler system the Builder had originally installed in 2008.
After providing a reasonable quote, Chris D came to the house and verified the Combi unit would operate as expected with the high velocity blower and that it would serve the needs of the 2200 sqft townhouse. The unit they quoted and installed is 18K BTU whereas other companies quoting were proposing units as small as 12K BTU.
I would recommend this supplier based on responsiveness, cost competitiveness and technical knowledge without hesitation.

Was this review helpful?
Howard in Ajax
Howard in Ajax
0 reviews Ajax, ON
10/10

Annual Furnace Maintenance

I had City Home Comfort install a Trane furnace last year and they just returned for its first annual maintenance. The technician was friendly and knowledgeable and he gave it a good going-over before declaring it fit and ready for the upcoming heating season. Every time I have had contact with the company, I have been impressed with their attitude and commitment to excellent customer service - from their bid-beating pricing to the professional and timely follow-up communication ensuring that I am satisfied with my purchase. I will definitely use this company again for any future HVAC purchases and services.

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent service

Highly recommend. Receptionist is always helpful and friendly. Very knowledgable and trustworthy techs. We have used this company several times and will continue too and refer my clients as well.

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Fixed frozen AC on hottest summer day

Called CHC based on their excellent reviews, for an AC evaporator frozen on the hottest day of the year. Arrived, assessed and fixed, same-day, excellent communication, and fair price. Very professional. They will be my new go-to HVAC contact. Would highly recommend.

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace modification

I wanted to change the filter box - City Home Comfort were great, friendly, responsive, arrived when they said they would and did a great job. I would definitely recommend them.

Was this review helpful?
Private User
Private User
Private User reviews Markham, ON
10/10

New AC Replacement

Existing AC died. Came across City Home Comfort through online search - within seconds of my requesting a quote I received a call (in the evening) from Shawn who answered all my questions and was able to schedule the job to install a new AC within a week or so (in the dead of summer
- which was many weeks faster than other companies could offer). Job was done well and no issues with unit since then after 2 months. They also took care of warranty registration. Company also offers reasonable annual maintenance plans.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Home Comfort

City Home Comfort is a family-owned and operated company that has been serving the Greater Toronto Area since 1981. We started the company with the goal of offering the kind of service and support we would want for our own family. These values are at the core of our business and have been handed down from generation to generation.

We are a premier HVAC contractor providing the Greater Toronto Area with the best home-comfort and air-quality products on the market. We provide prompt, courteous installation and service at an excellent value. We feel confident that after a visit to your home or business by one of our experienced technicians, you will be comfortable in choosing City Home Comfort for your next home comfort project. We are not satisfied until you are.

***

We provide service 24-hours a day, 365 days of the year with fully-trained, licensed, and insured technicians for Heating Air Conditioner residential and commercial applications. We service AMANA. CARRIER. LENNOX. YORK
RHEEM, TRANE, COLEMAN, GOODMAN, DAIKIN, KEEPRITE,

***
You, like our customers, will grow to trust and rely on the experience, professional approach, and friendly staff of our family-owned business. Call us today and let us help you with all your home comfort needs. WE ARE HAPPY TO SERVICE, THE BEACHES, CLIFFSIDE, HUNT CLUB, OAKRIDGE, LESLIEVILLE, DANFORTH VILLAGE, RIVERDALE, EAST YORK, CABBAGETOWN, MOORE PARK, YORKVILE, ANNEX, ST.JAMES TOWN, CANARY DISTRICT, KENSINGTON MARKET, LITTLE ITALY, TRINITY BELLWOODS, DUFFERIN GROVE, WALLACDE EMERSON, DOVERCOURT, WYCHWOOD, BLOOR WEST VILLAGE, YORK, CEDARVALE, YORK MILLS, ROSEDALE, BAYVIEW VILLAGE, WILLOW DALE, DON VALLEY VILLAGE, DON MILLS, SCARBOROUGH.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnace, Air conditioning, Boilers, Heating, Cooling.
SERVICES
Furnace installations, Air conditioner installations, Heating, FURNACE SERVICE,
BRANDS
Trane, Carrier, york, keeprite, rheem, goodman, viessman, Lennox
SPECIALITIES
HEATING INSTALLATIONS, FURNACE INSTALLATIONS, BOILER INSTALLATIONS
WEBSITE
https://cityhomecomfort.ca/
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
cheque, visa master card
LICENSES
TSSA, HRAI, ESA
MEMBERSHIPS
HRAI, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 YEAR WARRANTY
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.