On Point Plumbing & Gas Ltd

Two of our sinks were clogged. They stopped by and augered them out. They also made recommendations to prevent it from happening again. They even cleaned up the work areas.

We had a contractor from a big box store installing two toilets. When he realized that one needed a new flange, he siad he couldn’t do it and packed up and left. This was at 2 p.m. on Saturday of a long weekend. Needless to say, we didn’t want to spend the weekend with a hole in the bathroom floor and one less toilet. We called On Point and they said they could be there by 6. They came at 5:30 and were done in less than an hour. Great people, great service! We have found our new go-to team!

I meant to write this review weeks ago - better late than never!

I'd had a leaky faucet that had been brushed off for MONTHS by my condo building's maintenance team. It was causing so much humidity in my apartment that I came home to firefighters one night because it was so bad it was setting off my smoke alarm and the neighbors were concerned. When I expressed my frustrations about it being ignored, my mom recommended Ryan. I was very pleased with the service I received. He scheduled me in quickly, was punctual, got the job done quickly, and even dealt with an unexpected plumbing emergency while he was here, which was very much appreciated. He even went above and beyond my expectations yet again with his follow up. I definitely know who I'll be giving my business to if I ever need help again. I've also recommended him twice to friends, and will continue to recommend to anyone who asks. Thanks, Ryan!

Ryan and his team are excellent. They installed a dishwasher, two toilets, a bathroom vanity, water shut off valves on all my sinks, replaced the cartridge in my shower to stop it from leaking and unclogged the kitchen sink which was no easy task given the abuse it had been under! Always professional, friendly and approachable so I know what is happening and great attention to detail! Which includes clean-up after the project is completed: not something I can say about most of the trades I’ve recently had as part of this renovation project! I do not hesitate to refer friends and family to this company for any plumbing needs. Thanks Ryan and Conrad for all the great service.

Ryan was here in a flash.
He augered the clog clear and showed us the problem. Immediately he was able to tell us what needed to be done in launguage we understood.
He was professional, friendly and knowledgeable. What we really appreciated was the way he explained what needs to be done in the future.
You can be assured we would use this company again in a heart beat.

For the last two years, Ryan has been our "go to guy" for all of our renovation projects that require a plumber. Whether it be a removing and re-setting a toilet for new bathroom flooring, or a complete new shower installation, Ryan's customer service and workmanship are always 'On Point' ! He's the guy I call in emergency situations (like a backed up dishwasher flooding a clients kitchen on a Friday night before scheduled flooring installation!) and I recommend him to all my clients that are looking for a reputable and reliable plumber.

I recently received exceptional service from Ryan. It is rare that you come across a company willing to go above and beyond to ensure customer satisfaction from initial contact right to the installation of our hot water tank, all in the same day! I was very grateful Ryan took the time to explain the best product and also solved a couple of water leaks I had but was unaware of. I am grateful for the excellent customer care with the speedy and same day service. I have found my plumber for life:-)