When our 16 year old furnace wasn’t working properly on a very cold day, we put out a request for quotes on Homestars. John called and offered to come the next morning which was perfect, since we had no heat. He arrived promptly and was extremely polite and professional. He was totally transparent about costs for the service call and the labor before doing anything to ensure we were all on the same page. He determined that the furnace had a plugged drain pipe, so he cleaned it out and checked out the rest of the parts, which appeared to be in decent working order. John mentioned that the work he had done should last us until the end of the season but that we should consider buying a new furnace since our current furnace was near the end of its lifespan and provided a very resonable quote for the install of a new unit. When we need to get a new furnace installed we will contact john for sure!
- Approximate cost of services:
- $200.00
- Company Response
my customer satisfaction is always my priority.