We had a complete trough and down spout install along with trough covers. Initially the install looked good, but .... Our install was completed in April 2019. I like to complete a review when I have had the opportunity to fully evaluate a product. So why such a low rating? Firstly, although the troughs look straight when looking at them from the street/front of house, if you look at the troughs along their length, there are quite a few "wows". It almost seems like a few more hangers should have been used since I can see sections of the trough that are wider. So what I see along the length of my trough is a wide, narrow, wide, narrow etc. profile. Secondly, we have three corners that leak water. One is up on the upper level and drips onto the lower level roof and two on the lower level that drip on the ground around my house. I have a steel roof on my house. Although the trough covers have done an excellent job on keeping debris out from my gutters, on heavy rainfalls I have water that flows so quickly across the covers that it shoots off the roof and onto the ground around my house. One such area is at the front of the house in front of garage door where the door open keypad resides. I also thought the install crew could have done a better job on the area cleanup as I did find a significant amount of screws and gutter trimmings on the ground around my house. The other problem I find with the trough covers is they seem to freeze over and water draining from the roof washes over the frozen cover leaving me with icicles on all my troughs. Based on my experience I can't recommend this company to others.
- Company Response
Thank you for taking the time to write the review. We value all types of feedback and use it to continually improve and audit our service protocols including delivery and experience. We would like the opportunity to discuss your concerns further and will be reaching out. Looking forward to a resolution.