Ordered 3 casement windows. Follow up was quick and the phone always answered almost immediately. It took 4 months from order to install but its understandable for the current situation we are all in. The installation was done by a pleasant person who took his time to do a neat job. Windows look great just as we had ordered. I will use them in the future for my basement windows that need replacing.

Excellent customer service. I had questions on a Saturday night regarding replacement window glass options, and someone was actually there answering online. He gave me some very honest opinions as well. Will order again in the future.

The whole contract went smoothly with very professional way. They were always reachable and will address the concern if you have any.
I changed the window of whole house and it looked beautiful and energy saving.

Job well done and amazing results. See for yourself. Impressive professionalism, dedication and attention to detail from the estimate on day one to completing the project and resolving issues to my satisfaction. I highly recommend them

I purchased 1 window to see if this window was the quality that I wanted for my home and panes didn’t disappoint…although I had a problem with the shipping …panes took care of it and I will be ordering the rest of my windows in the spring/summer

I recently ordered a sealed glass window unit to replace the older existing one in my kitchen. The website made it easy to order the exact size that I needed.

Great website for designing many different custom windows. Quick friendly and knowledgeable response to all my queries. Windows were ready on time. Delivered on time. AND bonus points for kindness and support on fixing my mistake on my order! Highly recommend. These are real people who do great business!

We couldn't be happier with the windows ordered from Panes. Their online visualizer was immensely useful in comparing, sharing, and discussing all the different options available for each of our replacements.

The order process was a breeze, and we ended up getting all our windows in stalled (ourselves) for about 10k less than that lowest quote (with install)...

David and the team are always around to answer questions and help however they can. Pick up was a breeze. I would recommend panes to anyone looking to get their windows replaced!

Can't wait to install the rest of our windows!

Amazing customer service I can’t wait to get my patio doors, the gentleman I talked to was very helpful, I have had friends recommend this company and I can see why

The experience, from start to finish, was professional and easy. We contacted Panes for a quote to replace six custom windows. They were quick and responsive to deal with; the quote given was much better than any other company we contacted. From there, we set a date for installation and received regular communication from Panes on the timeline. The installation went great and the windows are excellent quality! We had an issue with one window missing a feature we’d ordered and, without fuss, Panes came and replaced it within a week or so.

I definitely recommend Panes for a professional, well-priced service.