Panes Window Manufacturing

I think it would not be wrong to say that I stumbled onto this great company. Story started with Manny (sales person) who was amazing and so polite while answering all my questions, without him I might have went somewhere else. He saved me so much money through Panes Windows. Than the office, especially Anna, she made all the scheduling happen to suit my needs. Installation crew Nik, Alex and two helpers were true professionals, respectful -answered all my questions. And Nik explained everything about the installed windows. And also to Phil, who especially came to verify the measurements I call him the man with cool Jordans.

My parents had done a renovation of 3 windows and the service performed by Panes was below expectations.

The original quote was non-negotiable and seems like they were more concerned with the sale than the customer. Upon taking the initial deposit, they provided an initial date but calling to follow up with the receptionist, they gave a date 2 months after. Then after a detailed email, the receptionist apologized they made a mistake. Next, they overlooked booking an appointment to take measurements so my dad had called to remind them. Finally, the last straw was when the window was installed, the adhesive on the window was so strong that it didnt peel as you would expect. So they suggested using isopropyl alcohol to remove it. That didnt work. They refused to come back to fix. My dad was able to remove it on his own using a toothbrush. I would recommend the installer discuss with the customer in the future.

The quality of the windows seems to be good but after taking an initial deposit, they didnt follow through with the service.

It is a long over due project that I wanted to complete, Panes provided the great products and the best installation which was done by the master installer - Roman.

Easy ordering online and easily customizable. Reasonable pricing and manufacturing timelines. I needed two windows for a renovation and Panes was the best option. Really happy with their supply only service.

I've ordered several replacement IGUs from Panes and they always produce a quality product. In one case I cracked a unit during installation and they prioritized production of a replacement.
Very helpful customer service.

I bought 3 windows from Panes. My experience was amazing. The website is so easy to navigate and to build exactly what you need. I ordered supply only. I went to their location to pick it up. It was so easy. The windows look great and solid. Feels like a good build. The best part about panes is their custom service and selection/ordering process. They were helping me any time I had a question. My windows were ready in 4 days after i submitted my order online. Other companies i quoted were saying 6 to 8 weeks before my windows would be ready. Once again amazing customer service and amazing quality product with low price tag. Strongly recommend.

I did lots of research, and got quotes, than I decided I would do the job my self, I chose panes window manufacturering because they are Canadian, and the good reviews.. after looking at the website I got asking questions through their chat option, and they helped me choose the right window for my project.. I paid extra to have the window shipped to my door.. I was very impressed on how quickly it was to build the window and for it to be shipped.. I installed it this weekend, and window mechanism works smoothly , I would highly recommend the company

Best customer service I have had in a very very long time. Not only did we receive our order in a week but any questions I had were answered in real time by a live person who really cared about their customer service. The windows are top of the line vinyl. The shipping part worried me at first but after pricing out 6 other local places the total at Panes was still beating all others. If you ever need windows this is your place.

Very professional team, on time as scheduled, no delay, competitive price, Good quality, easy to order

Great products and great service too. I ordered a sealed glass unit with wrong thickness because of my measurement, but with their help and professional advice, I finally got it installed without problem. No more cloudy window. Thanks Panes Window Manufacturing.