Fresh Cleaning Service

House & Apartment Cleaning
Oakville ON L6M 3J1
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Reviews by rating (past 12 months)
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Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Fresh Cleaning Service

Average customer rating:
9.4 10 (78 reviews)

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Fred in Scarborough
Fred in Scarborough
0 reviews Toronto, ON
0/10

Poor Cleaning

Its unfortunate that I have to give 0/5 stars because they deserve 0 or negative stars. I paid for $315 for 7 hours of cleaning at a property. I went to the house and there is still garbage everywhere, dust/dirt everywhere. I called to ask them to rectify the situation. They were unwilling to come back to clean anything even though in writing it clearly states they would pick up all garbage and sweep/vacuum all floors. In addition to this they swore at me and said something offensive that cannot be repeated due to home stars policies. Usually at most i feel like the cleaning wasn't done properly. In this case here, I feel like no cleaning was done. I feel like i services were misrepresented. Paid for a service with no results. Do not use them under any circumstance.

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Company Response

Thank you for your feedback Fred, it is always appreciated. We are happy to comment on what happened here as well. We were in close contact with the realtor throughout the day when we cleaned this home. We had said from the get go that there was no way we could complete the clean in the 5-7 hours as initially estimated (via a quote over email). Once we got there and assessed the home, we reached out right away to request more time, to which you declined. We did the best that we could in the 7 hours, but unfortunately, as we mentioned, we could not complete the full clean in this time. You had also requested before and after photos, to which we sent you, so we can happily say that we did a good job in the areas that we had time to tend to. I apologize that you aren't happy with the service, but as a company, we followed all of our guidelines in the proper manner in this situation. Our company also has a zero tolerance policy for negative behaviour towards our staff, and we will absolutely stand up for ourselves when we are being attacked. You gave us no choice but to hang up the phone on based on how you treated our staff member. Take care and hope you can find a service that works better for your needs.

Amazingly Fresh! in Calgary
Amazingly Fresh! in Calgary
0 reviews Calgary, AB
10/10

Great Cleaning Service

Thank you to Amanda and Christy with Fresh Cleaning Service for the fabulous work you ladies do! I love coming home to such a clean house. Your attention to detail and ability to add personal touches is so wonderful!

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Company Response

Thank you so much for your kind words! We really appreciate the feedback and will continue to work hard to ensure all of our customers feel the same way :)

mcarter
mcarter
3 reviews Toronto, ON
10/10

Always an Amazing Job!

Fresh Cleaning Service and our amazing cleaner Dani is our #1 choice for over a year now! Every month the place is spotless after Dani comes. Nothing is left to do when she finishes!

We found it difficult to find a reliable cleaning service, but Fresh comes through! They bring their own supplies and will use specifically supplied cleaners if provided (for our case, BONA for the floors).

Best cleaning service in Caledon!

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Company Response

Thank you so much for your wonderful review Michael! We sure appreciate it, and we'll be passing on your kind words to Dani! Looking forward to seeing you again soon :)

Private User
Private User
Private User reviews Mississauga, ON
8/10

Home Cleaning Service

Your team did a great job. They were punctual. They took time to clean each room. They were personable, polite disposition and professionalism showed. Booking was fast, and follow-up courteous.

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Company Response

Thank you so much for taking the time to review us! We are so pleased that you had a pleasant experience with our team!

Renuka in Calgary
Renuka in Calgary
0 reviews Calgary, AB
10/10

Reliable, thorough and efficient home cleaning

I have been using Fresh Cleaning Service for about a year now for weekly/bi-weekly cleans and they have been fabulous. They are always prompt to respond to any queries and any concerns or feedback i have shared was always addressed diligently. I highly recommend Brenda and Cheyenne from Fresh Cleaning Service- they both are my preferred cleaners. They are always very thorough, pay attention to cleaning even the often overlooked areas and do a fantastic job making my home sparkle. Thanks for doing a great job always.

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Company Response

Awh Renuka! What a lovely review. We really appreciate you taking the time to share your experience with us. Thank you. Have a great weekend!

Private User
Private User
Private User reviews Toronto, ON
10/10

As promised

My brand new condo needed a really good clean. The cleaners arrived when promised and left it sparkling clean. I have booked them for my ongoing cleaning. Thanks so much!

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Company Response

Thank you so much for your kind feedback, it is always appreciated and we look forward to cleaning your home on an on-going basis! Have a great weekend!

Shady2017 in Calgary
Shady2017 in Calgary
1 review Calgary, AB
10/10

Move Out - Sale of Home

Shen did a wonderful job and managed to even get in the garage floor cleaning before she left. I helped her since I did have a deadline due to sale of home and she was a pleasure to work with. I purchased a lunch for us in hopes to show her my appreciation. Thanks again for the great service provided.

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Company Response

That is so wonderful! Thanks so much for sharing your experience, I will be sure to share this with Shen:)

Lisa in Toronto
Lisa in Toronto
1 review Hamilton, ON
10/10

Home cleaning

Brooke was very professional, fast and polite. It was so nice to have a sparkling clean house for Thanksgiving dinner. She was punctal. Our house has never looked better. Thank you.

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Company Response

Thank you so much for your review Lisa! We are so lucky to have her. We hope you had an amazing Thanksgiving. See you next time!

Conny
Conny
1 review Brampton, ON
10/10

Cleaning services

Excellent service again. I highly recommend them. The staff is very friendly and very thorough.

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Company Response

Thank you so much Conny! We really appreciate you taking the time to review us. You're a pleasure to work with!

Pa$$word1 in Mississauga
Pa$$word1 in Mississauga
0 reviews Mississauga, ON
10/10

OFFICE CLEANING

I am somewhat of a germ-a-phobe with high standards.
Karen was fantastic. She exceeded all my expectations. She was super friendly and the place has never been cleaner! I was very surprised that she actually came with all her own supplies. Other companies claimed that, but still used all of our paper towels and garbage bags. I didn't have to supply a single thing. I am so happy I finally found a place that I will continue to use and recommend to others.

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Company Response

Thank you so much for this review! I am so happy we were able to get those bathrooms up to your standards. We look forward to continuing to do so.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fresh Cleaning Service

Fresh cleaning services is a cleaning company dedicated to providing our clients with the best cleaning services. From Calgary to Edmonton to the GTA, and their surrounding areas, we deliver the best possible results for all of our clients.

Our fully licensed and insured professionals specialize in residential cleaning. We're proud to be Canada's most detailed cleaning company.

For commercial clients, we will happily clean your office so it reflects the professionalism of your company. Our staff will follow a clean checklist to ensure a complete clean. Use us as your commercial cleaning company and you won't be disappointed.

CATEGORIES
House & Apartment Cleaning
SERVICES
Residential Cleaning Home Cleaning Commercial Cleaning Move Out Cleans Move In Clean
WEBSITE
https://www.freshcleaningservice.ca/
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
30
RETURN POLICY
100% Satisfaction
PAYMENT METHOD
cash, credit
LICENSES
Yes
MEMBERSHIPS
Cleaning for a Reason
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.