Fresh Cleaning Service

House & Apartment Cleaning
Oakville ON L6M 3J1
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92%

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Reviews by rating (past 12 months)
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Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Fresh Cleaning Service

Average customer rating:
9.4 10 (85 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
0/10

Very Disappointed

When I was moving out of my home, I needed a cleaning company to come and deep clean. Fresh Cleaning was the only company that spoke about their process dealing with CoVid19. However, I was very disappointed in the service and constant miscommunications between head office, their customer service inbound team, and their cleaning crew.

The cleaning team refused to pull appliances and clean behind them, stating that they should have been pulled before they arrived, per the document that head office sends out. No such document spoke about me having to pull the fridge, stove, washer, dryer, etc. The only document that was sent out was turning on the stove's self cleaning option. Nonetheless, behind and underneath these appliances were ignored. The top of my fridge was not even dusted nor cleaned, similar to all my top shelves in the kitchen, like it was too high for them, so they ignored anything above 6 feet. The area around the furnace was dusty from my HVAC contractor two days prior; again, tells me the cleaners were not thorough.

Floors were not properly vacuumed, as I found metal bits on the floor left from my electrician two days prior to cleaning. Bathroom high touch points were barely cleaned.

This was not a deep cleaning effort. It felt like the effort was based on bi-weekly cleaning visits, like they would catch it the next go around.

There is a long list of issues, but delving further will not clean my house. One of the cleaners was late, yet they tried to charge me for the time the cleaner was not present. And when they were "done", the cleaners were chatting for 15 minutes into a new hour, and the company tried to charge me the full hour.

Basically, I had to go back and re-clean the property.

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Private User
Private User
Private User reviews Airdrie, AB
10/10

Fresh Cleaning Service is Great!

We have used Fresh Cleaning Service twice now and the house looked amazing afterwards both times. They do a great job and we would recommend them anytime. We will definitely be using them again

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Company Response

Thank you so much for your kind words! We are so thrilled that you enjoyed your service.

sandyb in Oakville
sandyb in Oakville
0 reviews Bowmanville, ON
10/10

Office Cleaning

First time clean for our office and I have to say I was impressed. I told the company exactly what I wanted and it happened. I have set up a biweekly schedule to have our office cleaned. Well done. We look forward to clean offices for years to come.

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Company Response

Thank you so much for taking the time to review us Sandy! We are so happy that you're pleased with your service and look forward to a long lasting relationship with you!

Private User
Private User
1 review Calgary, AB
10/10

Monthly Home Clean

Brenda has been cleaning our home now for a few years and she’s incredible! She’s detail oriented which is what we look for. No corners are cut and every clean is consistent. Thank you for all your hard work Brenda!

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Company Response

Thank you so much for this lovely review! We are sure lucky to have Brenda and all of our cleaners. Happy Holidays!

Cam
Cam
0 reviews Calgary, AB
10/10

Excellent Cleaning Service

Excellent cleaning service. They are extremely accommodating to your schedule, they are timely in their customer service responses, and most importantly, they do a fantastic job for a great price.

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Company Response

Wow! Thank you so much for this review Cam. We are thrilled that you were happy with your service. Can't wait to see you again!

Katie
Katie
0 reviews Burlington, ON
10/10

Move-In Cleaning

Fresh Cleaning Service helped me clean my new home. Their staff was friendly and helpful and did an amazing job. The fridge was disgusting and when they finished it looked brand new. Couldn’t be happier to get to move into my first home and have it be sparkling clean!!

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Company Response

Thank you so much for your kind words Katie, we really appreciate it! Enjoy your new home! We look forward to hearing from you again in the future :)

Henry
Henry
2 reviews Vaughan, ON
10/10

Home cleaning

Baseboards, trims & vents were spotless as it was a must have for us. They added little details to their arrangement which our daughter loved. House feels fresh and clean

1 of 1 people found this review helpful.
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Company Response

Thank you so much for taking the time to submit a review Henry! So pleased to learn that you were happy with your service. Hope to see you soon!

Private User
Private User
Private User reviews Oakville, ON
10/10

Dani is amazing

Dani did an amazing job helping us clean. She's the best! Will definitely use this service in the future and recommend to family and friends. Good price and very accommodating.

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Company Response

Thank you so much for the kind feedback! We are thrilled to hear that everything went well with the service you received. We look forward to working with you again in the future!

Fred in Scarborough
Fred in Scarborough
0 reviews Toronto, ON
0/10

Poor Cleaning

Its unfortunate that I have to give 0/5 stars because they deserve 0 or negative stars. I paid for $315 for 7 hours of cleaning at a property. I went to the house and there is still garbage everywhere, dust/dirt everywhere. I called to ask them to rectify the situation. They were unwilling to come back to clean anything even though in writing it clearly states they would pick up all garbage and sweep/vacuum all floors. In addition to this they swore at me and said something offensive that cannot be repeated due to home stars policies. Usually at most i feel like the cleaning wasn't done properly. In this case here, I feel like no cleaning was done. I feel like i services were misrepresented. Paid for a service with no results. Do not use them under any circumstance.

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Company Response

Thank you for your feedback Fred, it is always appreciated. We are happy to comment on what happened here as well. We were in close contact with the realtor throughout the day when we cleaned this home. We had said from the get go that there was no way we could complete the clean in the 5-7 hours as initially estimated (via a quote over email). Once we got there and assessed the home, we reached out right away to request more time, to which you declined. We did the best that we could in the 7 hours, but unfortunately, as we mentioned, we could not complete the full clean in this time. You had also requested before and after photos, to which we sent you, so we can happily say that we did a good job in the areas that we had time to tend to. I apologize that you aren't happy with the service, but as a company, we followed all of our guidelines in the proper manner in this situation. Our company also has a zero tolerance policy for negative behaviour towards our staff, and we will absolutely stand up for ourselves when we are being attacked. You gave us no choice but to hang up the phone on based on how you treated our staff member. Take care and hope you can find a service that works better for your needs.

Amazingly Fresh! in Calgary
Amazingly Fresh! in Calgary
0 reviews Calgary, AB
10/10

Great Cleaning Service

Thank you to Amanda and Christy with Fresh Cleaning Service for the fabulous work you ladies do! I love coming home to such a clean house. Your attention to detail and ability to add personal touches is so wonderful!

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Company Response

Thank you so much for your kind words! We really appreciate the feedback and will continue to work hard to ensure all of our customers feel the same way :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fresh Cleaning Service

Fresh cleaning services is a cleaning company dedicated to providing our clients with the best cleaning services. From Calgary to Edmonton to the GTA, and their surrounding areas, we deliver the best possible results for all of our clients.

Our fully licensed and insured professionals specialize in residential cleaning. We're proud to be Canada's most detailed cleaning company.

For commercial clients, we will happily clean your office so it reflects the professionalism of your company. Our staff will follow a clean checklist to ensure a complete clean. Use us as your commercial cleaning company and you won't be disappointed.

CATEGORIES
House & Apartment Cleaning
SERVICES
Residential Cleaning Home Cleaning Commercial Cleaning Move Out Cleans Move In Clean
WEBSITE
https://www.freshcleaningservice.ca/
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
30
RETURN POLICY
100% Satisfaction
PAYMENT METHOD
cash, credit
LICENSES
Yes
MEMBERSHIPS
Cleaning for a Reason
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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