M.D. Appliance Installation Ottawa

Hello Hadi,

I am regretful that this needs to be done over a review platform as I offered to personally come out and show you what the issue was. You instead chose not to respond to an email and went on to badmouth us online. The installer happens to be my brother so I answered the call, unfortunately I was not in a position to discuss with you over the phone. Which is why I had emailed you right after he left.

I would also like to clarify that the $230 fee was for delivery, installation, parts and removal of the old unit.
please do not mislead people as the machine is functioning properly. The issue lies with the tight cabinet not the functionality.

As you stated, there was a noise coming from the hinges while the unit was pushed in and secured.
Normally this is caused by a very tight fit. Sometimes the hinge guard just needs some time to be able to adjust and lose the friction.
This was also explained in the email communication that we had prior to our visit after the service tech was there.
In your email, you mentioned that there was no noise while the service tech had the dishwasher out of the opening. He stated it was installed incorrectly, that the hinge was rubbing on the hose, and then instead of adjusting, just slid it right back in.
Seems to me that this Warranty tech didn't do anything to assess the situation and then will go on to claim his site visit fee from the manufacturer who will blindly pay it.

Here is your exact email below.

""Hi Katie,

I am following up on the installation of the GE dishwasher (purchased from CAS). The dishwasher was installed by your technician on October 27. On the day of installation, the dishwasher door was making a loud noise while opening. Your technician told me that he was a bit “surprised” by the noise, but he said it will go away soon. Since the noise didn’t go away, we called GE for a service call (the dishwasher has a one year warranty). Today the GE technician came to inspect the dishwasher. When he pulled out the dishwasher, the door was not making any noise. But when he put it back, it was again making the noise. It turns out the dishwasher is not properly installed (the GE technician wrote this on his report). The problem is that the door springs rub against something (possibly the water pipe).""

As you can see in the last line of your email, the service tech couldn't tell you what was actually wrong and assumedly blamed my installers and said "MAYBE" the water pipe? As an experienced installer the sound of the hinge rubbing on the wall or the sound of the hinge rubbing on the water pipe are two pretty different sounds.
One that an experienced technician should know.

This was my response to your email, and we sent a tech out at no charge to verify what I figured to already be the issue.

""My experience with GE dishwashers is that they require a wider cabinet than other models hence why the unit didn't make any noise when out of the cabinet.

It's doubtful the springs are rubbing on the hoses.

Please set up a call for Aaron to go look.
Warranty techs go to is to blame install so they get paid fir the trip instead of fixing the issue.""

That being said, I believe that the issue lies with the cabinet being tight. And due to company policy, we do not modify or alter cabinetry unless its a minor thing. The dishwasher you previously had in the space was probably not as bulky as the GE you had us install. Your suggestion of my installer sitting there and sanding the wall to your cabinet until the hinge no longer rubs is completely out of the question.

One way or another, I believe this complaint/review was completely unwarranted.
You could have responded to my last email after you followed my installer from your home swearing at him and we could have dealt with it. You chose not to.
That being said, I will most definitely not be refunding you due to the way that you went about this.

We are a small business and and we do our best to accommodate clients regardless of the situation. Giving a refund due to a minor issue is something we have done and continue to do in order to appease our client base.
But, We also give respect to all clients and expect the same in return. Unfortunately, this is not something that has been reciprocated from you.

Thank you.

Hey Tim!
Thank you for your great review. It is always appreciated and we love hearing the feedback from our clients.
If you need anything else in the future, Don't hesitate to call on us!
Thanks Again!!

Thank you so much for the excellent review. It was our pleasure to help you out again.

If you need anything else going forward, please let us know. If you know of anyone else that is looking for installations, please feel free to pass along the information.

Thanks again!

Thank you so much for your review. We appreciate any and all referrals.
Just one correction though as we do not do repairs, However we do have a service company that we highly recommend as well.
Let us know if you need anything else going forward.
Have a great evening!

Thank you so much for the excellent review. We strive to give our clients the best service experience and are glad to see it's working.
Don't hesitate to give us a call should you require any other appliance installation help.
Thank you

Thank you so much! You were a pleasure to work with!
Don't hesitate to call us in the future if you require any other installation help!

Thanks Yunchuan!
We appreciate the review.
We strive to privide a cost effective service and friendly approach.
Also, we appreciate any and all referrals!
Thanks again!

Thank you Denise.
Was our pleasure assiting you guys in the installation of your new OTR. I'm glad we were able to get this one done right and venting to the outside as opposed to back in.
If you have any questions or concerns feel free to call us!

Hey Doug,

Thanks for the kind words. You guys were great as well!
We can't thank you enough for the great review as word of mouth is huge in a business's success nowadays.
Please reach out if you have any questions or need assistance with any of your other appliances.

Much appreciated Larry! We will be more than happy to help you out in the future!
Enjoy your holidays!