Firenza Plumbing & Heating Ltd

Plumbing
Toronto ON M3L 1G5
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unhappy customer in Thornhill
unhappy customer in Thornhill
1 review Thornhill, ON
0/10

faucet change

The service was done ok, but the charges are not clear and the employee are not honest. Original the contact person said it's $95 service plus parts and tax. On the day, they charged $135. But I have provided the hardware, should it not be $95 +tax? Then the service guy said because he brought another person to do the job. However, when I called the company for clarification, the customer service lady said it's because of a minimum $20 gas charge. Different people are telling me different 'reason' of the misery $135 charge???

Approximate cost of services:
$135.00
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Company Response

I would like to apologize for your experience with our service. Here at Firenza Plumbing & Heating Ltd, We always stress the importance to our employees to be professional, neat and courteous to all our clients. We also make sure that if there is an issue with any of the work we do, our management team and owner's always follow up to make sure that our clients are happy. Wishing you all the best and hopefully you can give us another try in the future.