Derek, the salesperson who took my call, assured me that his technician could spray my home ( eaves) for a wasp problem I was having. Other companies have done this for us but my neighbor liked Terminix, so I gave them a call. Derek said that every technician has a ladder on their truck but that I could request a long ladder, so I did. So when the technician didn’t have a ladder and couldn’t spray for wasps, that was a waste of my time. Derek wanted to send another technician with a ladder but I said no and called another company. Now terminix wants me to pay for the failed service call and to come back to spray for ants- which I don’t have a problem with. Calling Terminix was a big waste of my time and a mistake. They might be good for ants but not wasps!