I was in contact with glass ninja approximately 6 months ago before I started my backyard project. I measured approx and was given a rough quote but was advised the backyard has to be complete to get accurate measurements. Fair enough. I get my backyard complete. I respond back to glass ninja and schedule someone to come out and measure so we can get project completed. I was told a time. I take time off work to be there..only to be messaged 30 minutes before end of time window. .sorry the main guy who is to measure is tied up at another job site and won't be able to make it. Ok rhen. When is another time? I said I can't take more time off...was put on hold and told a time for 2 days later for 5 to 6...is that OK. I said perfect. Fast forward. 2 days later....nothing .. no one showed. No one called. No one cared. I write an email back to Anastasia. Expressing my dissatisfaction and complete let down of how I was treated.. no call ..no message back. Nothing. I can tell you..that's no way to run a business. PERIOD. I can accept people being busy. I can accept being short staffed. What I can't accept is someone promising a time to show up and NOTHING. I recommend no one do business with this company. They don't care AT ALL. They waste people's time and done seem to care whatsoever. I will not be doing business with this place ever again.
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