Very pleased with both the customer service from Phil in the office and with the on-site service provided. Although the initial visit/service didn't completely solve the problem, they came back and resolved the issue. Both technicians (Vadym and Matthew) explained what they were going to do, and provided some other options/solutions should the issue be larger than expected, or in the case there might be further issues down the road. I'm happy to say that 3 months later, the water is still flowing/draining without issue. I would definitely use Sewer Squad again and would recommend them.