Very EXPENSIVE , Not RELIABLE, and they will keep you hanging in the middle so you dont have a choice bt pay.
This is what happend.
we picked them because of the reviews that we saw. They send mike right away on time to fix our clogged drainage, we are so impressed that he did it really fast using all his hightech gadgets. (camera etc).
Then Mike informed us that we need to replace our pipe since it’s burst and there are roots coming inside the pipe that it will soon flood our basement, he even told us that we cant use our laundry, dish washer etc. or else it might flood our basment.WE GOT SO SCARED and let him do it right away.
we agreed even we know its TOO EXPENSIVE ($2,800) for just a small pipe to be installed including the valve, WE AGREED even if we know there are other plumbing company that can give us much lower price.in short WE TRUST THEM.
They dig a hole under our basement and repalced the pipe , then told us that there’s more to be fix that all our pipe extending outside are damage too (why didn’t he told us before they start digging our basement?? SOMETHING FISHY RIGHT??) and since our sewage is open then we cant do anything else and we cant back out. MIKE even said it will cost us a lot if we dont do it now. (THEY EVEN PRESSURE US THAT MAKES US SO SCARED) SO AGAIN WE AGREED .. and They dont want to close the hole in our basement for a lot reasons to many to tell,(Makes it more questionable)
(we just want it to to be done and out of fear of possible flooding) we AGREED AGAIN even if this will cost us almost $9,000 to fix the pipe outside. WE HAVE NO CHOICE SINCE THEY DIG A HOLE ON OUR BASEMENT AND THEY LEFT IT OPEN. they PROMISED TO FINISHED IT IN 3 Days. but up to now they are not coming to fix it its been more than a week now and nothing started, they have so many reasons and they keep on rescheduling.. up to now
Maybe THEY KNOW WE CANT GET OTHER COMPANY TO TAKE OVER THEIR UNFINISHED JOB THATS WHY THEY LEFT IT OPEN
UPTO NOW OUR SEWER IN THE BASEMENT IS OPEN AND SMELLING FOR MORE THAN A WEEK NOW AND STILL THEY KEEP ON POSTPONING THEIR JOB
IF YOU DONT WANT TO PAY A LOT OF MONEY and lessen your STRESS, BETTER FIND OTHER PLUMBING COMPANY WHO CAN DO A BETTER JOB THAN THEM.
- Company Response
Thank you for taking the time to share your experience. We take any feed back very serious and have looked into your concerns. We take full responsibility for the poor communication regarding the secondary start date for the additional work needed outside. That was with out question our fault and we've taken the necessary steps to make sure it doesn't happen again. That being said, the timing of your job (right around Christmas and New Years) contributed to the delay. Getting locates (a mandatory step in all outside excavations) at this time was difficult for your job and all other jobs we had going on. This definitely slowed us down and contributed to the numerous delays. In terms of pricing, our records show different numbers and as we only completed the back water valve the price was under $2500 after HST. Regarding the outside additional work for a 10' deep excavation and a pipe burst (trenchless technology, pulling pipe using hydraulic equipment from inside to outside) we quoted an additional $5080 plus HST, a very fair price for the amount of work needed. Total cost for the sewer replacement was under $8300 after tax and then we assist with the city rebate of $1250 making out of pocket cost Approximately $7000.
This is a middle of the road to lower end price tag in our industry for the work quoted.
Last, we take accusations of high pressure sales tactics VERY seriously. Our technicians are trained regularly on how to deliver information regarding your plumbing/drain issues in a factual manor only. Our opinion is that it's your house and your money and only you will decide how you want to proceed. We only give you facts on how the system looks and functions with any recommended repairs. We leave it up to you the homeowner to decide what steps to take. I believe our other reviews on HomeStars and Google prove our policies and procedures and the standard we have set for our company. If you have any further complaints or concerns please feel free to contact Phil at 9056837584