I had Jonathan servicing our Jacuzzi for two times now and both times it was excellent by all standards. First time I called Jon after getting frustrated with one of Jacuzzi authorized places which charged me upfront without providing any solution to the problem and clearly taking advantage of this brand's exclusivity. Jon happen to be in the neighborhood and was not only able to identify the problem but also to find a generic part that saved me a lot of money. He explained me all the components of the final cost and also fixed a leak which was not part of the problem that I called him for. All-in-all it was fast and great service with no inflated costs.
Second time the central control panel gave in (I got the Jacuzzi with the house and it has quite a few years on it) and Jon suspected that the mother board has to be changed. Since he would have to purchase all the parts from authorised supplier Jon suggested I deal directly with the supplier and did not charge me for his service (!!!). He also called the supplier to make sure they know exactly what part I would need and I was able to get this done very efficiently and for the minimal cost. Needless to say I remain very impressed with Jon's integrity and professionalism that is rare these days. Jon remains my to-go guy for all hot-tube issues and I would highly recommend him for anybody who cares for good workmanship and stellar integrity.
Alex (Calgary)
- Approximate cost of services:
- $700.00
- Company Response
It was my pleasure Alex to make sure you get the best possible service. I'm glad to hear your tub is back up and running