Jrd Pool & Spa

Swimming Pools, Spas & Hot Tubs
Calgary AB T2Z 0J9
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Jrd Pool & Spa

Average customer rating:
10 10 (46 reviews)

Sort by

Private User
Private User
0 reviews Calgary, AB
10/10

Hot tub service

Very honest service experience. Blower in hot tub failed. Could have cost me $300+ but Jon recommended to not bother as it wasn't a worthwhile investment for an older tub. Also fixed another problem with the tub that we didn't call for with no extra charge. Recommend Jon highly

Was this review helpful?
Company Response

Was my pleasure to be of service. No worthwhile technician puts duct tape over a diverter and says it doesn't work. Just glad we could get you back up and running at minimal financial cost

Private User
Private User
1 review Calgary, AB
10/10

Above and beyond

John from the start was very straight forward about what services I may or may not need. Explained absolutely everything about my new spa. After replacing some parts and finally getting it going he took the time to teach me about how to maintain my tub. Of all the companies I spoke with John was by far the most honest and flexible one I came across. I highly recommend John for any hot tub issue you might have.

Was this review helpful?
Company Response

Thank you for the kind review

Admin123!
Admin123!
0 reviews Calgary, AB
10/10

Awesome service!

Did a fantastic job. Jonathon is a great communicator. I sold my house and needed quick service. It was awesome all around. He's a nice guy too.. I highly recommend him.

Was this review helpful?
Company Response

it was a pleasure to be of assistance.

Bobbie
Bobbie
2 reviews Calgary, AB
10/10

Fix a leak in hot tub

I had a leak in my hot tub. I called John at JRD Pool and Spa. He came out the next day and found the
problem right away. He repaired the tub and gave me some much needed advice on how to maintain the chemicals in my tub. I was using way too much bromine! He was very knowledgable with all aspects of my tub. He was so friendly and professional,,,,, I felt very comfortable with him. His prices were very reasonable and I was able to get the chemicals I needed. I would definitely have him back if there are any other issues in the future with my tub. I have already recommended him to a family member. If you are looking for a fair, honest and knowledgable company to repair your tub, Jon at JRD is the one to call.

Was this review helpful?
Company Response

Thank you Bobbie. We look forward to helping your family member as well

Craig in Calgary
Craig in Calgary
4 reviews Calgary, AB
10/10

What All Companies Should Strive To Be Like

I contacted John with JRD Pools to help with my hot tub. It was reseting the breaker all the time and John suspected it was the heater. He quickly gave me an idea of what the possible range of problems and their costs would be. He was gracious enough to book me in as quick as possible, accommodating my schedule.

When he arrived he quickly diagnosed the problem and offered a ton of options. He wasn't pushy, he was super helpful and obviously very knowledgable. Although I elected not to fix the problem right away (mostly due to part supply issues) he hung around and answered my questions about the hot tub and various parts.

He was very friendly and came across as super knowledgable. It's refreshing to engage with a business owner like this. I would totally recommend John for all your pool/spa/hot tub work and I know I will call him again when I need more work.

Was this review helpful?
Company Response

Thanks for the kind words Craig. Hopefully parts supplies catch up with demand soon

Private User
Private User
1 review Cochrane, AB
10/10

Used Hot Tub Repair

Picked up a used hot tub from a friend which immediately failed after having electrician hook up to power. Heater and circuit board failed. John got us quickly back up and running. He was very professional and friendly and even stopped by the supplier to pickup the replacement parts we needed so we didn’t have to make the extra trip. John was very reasonable on price and the work he did was absolutely worth the money. He also helped educate us on the tub so we can keep it in good shape and deal with other issues that might pop up in the future. I will happily use John again if needed and give him a 100% recommendation to anyone else who might be considering giving him a call!

Was this review helpful?
Company Response

it was my pleasure to help Keith. enjoy your coyote spa

Private User
Private User
1 review Calgary, AB
10/10

Hot Tub Repair

Jon put in a new heating tube for our hot tub. He gave us a call when he was on the way. He is very professional and friendly. He explained everything he was doing as he worked which was very helpful. We will only call Jon for any hot tub needs or questions. We are very happy with the service! Thank you so much!

Was this review helpful?
Company Response

it was my pleasure to be of assistance when another company sold you the wrong generic hot tub heater.

Adam in Calgary
Adam in Calgary
1 review Calgary, AB
10/10

Leaking Hot Tub Jets

I called John based on multiple recommendations when asking for an honest and competent hot tub repair company on our local community social media site. JRD was the second company I called to repair my leaking hot tub after a google site led me to another company that was not very good. I was happy to see that John has been in the business around Calgary for a very long time.

John came to my house to see the problem and did not charge me anything for this, unlike the first company I called that would have charged me $190 just to show up. He showed up at the scheduled time and spent a significant amount of time educating me on the issue and about hot tub care after I told him I was new to it. He was extremely honest and suggested I could try the repair myself and told me exactly how to do it.

In summary, I found John to be extremely honest, competent and knowledgeable with great customer service and pricing. Similar to finding a great auto mechanic, it’s rare to find this combination. I will highly recommend him to anyone needing pool/hot tub Mtce or have any questions about caring for one. He will be my first call next time I’ve got an issue with mine.

Was this review helpful?
Company Response

I was happy to help you out Adam and should you require my services further I'm only a phone call away

Private User
Private User
1 review Calgary, AB
10/10

Very satisfied

Having issues with trying to find tech who is reliable Called Jon at Jrd pool and spa he had repairs done very fast and on time. Very happy with this company and will always use there services. Thx Jon.

Was this review helpful?
Company Response

We are happy to help :)

Private User
Private User
1 review Calgary, AB
10/10

Springbank Hot Tub

John was FANTASTIC, diagnosing issues with an 8 year old tub is always tough. He systematically went through all potential solutions and explained all our options. If you call anyone else you’re making a mistake! D&L

Was this review helpful?
Company Response

Thanks Dion for the kind words I'm glad we could get your coyote spa back up and running like a champ

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Jrd Pool & Spa

Welcome to JRD Pool & Spa.

With over 12 years experience in both the commercial & residential pool and spa industry we are well suited to service most any need your hot tub or pool may require. We are fully insured and CPO Certified.
At JRD we believe in giving you the customer service you deserve.

- Flexible hours
- No extra charge for holiday, emergency or weekend service calls
- Phone support past business hours

Call us today to schedule your appointment.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
SERVICES
Hot Tub Repair, Hot Tub Service, Hot Tub Chemicals, Hot Tub Parts, Hot Tub Filters, Hot Tub Accessories, Hot Tub Covers, Pool Chemicals, Pool Accessories, Pool Maintenance, Pool Service, Pool Parts, Pool Repair, Pool Filters, Commercial Pool Service, Commercial Pool Maintenance, Commercial Pool Service Contracts, Customer Training (Water Balancing, etc.)
BRANDS
Able to service most any brand of spa or pool. We do not carry any specific brands at this time.
SPECIALITIES
Phone Support past Business Hours No extra charge for Emergency and Holiday Calls! Superior Customer Service
WEBSITE
https://www.jrdpoolandspa.ca/
YEAR ESTABLISHED
2017
NUMBER OF EMPLOYEES
1
PAYMENT METHOD
Cash, all major Credit Cards, Debit
LICENSES
CPO Certified (Certified Pool & Spa Operator)
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
$100/Hour
PROJECT RATE
Depending on many factors. Call us for a quote today!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.