Thank you, it was our pleasure to come and assist you with your move
we wish you all the best at your new home and stay safe!
Thank you Marc for sharing your experience with us.
It was our pleasure to come and assist you with your move
we wish you all the best at your new home and start safe
thank you for sharing your experience with us
we wish you all the best at your new and be safe
Thank you Kristi for your kind words
we are so happy to hear that our team make your move smoothly
we will be happy to come and assist you again in the future
we wish you all the best at your new home and stay safe
Hello James, it was our pleasure to come and assist you with your move. Our movers are fully trained for situations like that and we are very glad ro read that its helped to keep you satisfied with our service
We wish to all the best at your new home
Hello Tony,
Thank you for sharing your experience with us.
It was our pleasure to assist you with your move and we will be happy to come and assist you again in the future
Power Moving Team
Thank you very much for your kind words. it was our pleasure to come and assist you with your move
Our goal with every customer we have, is to make him/her satisfied from our service and we are happy to read that you are very satisfied from our service and from our movers
We wish you all the best at your new home
Hello aiman,
thank you for sharing your experience. We are welcoming any review we have, good or bad
i will respond to a the points that you mentioned.
1. Your bill was for only 6 hours. if the move took more than 6 hours, that time was on us and we never charged you for that.
2. we never told you not in a phone and not in the email, that your move will take less than 3 hours. in fact, in the quote that you accepted online, its mentioned that 1 bedroom move can take between 3-6 hours
3. the movers didn't showed up late. the arriving time was scheduled to be between 9-10am and they showed up at 9:50am
4. when we spoke at the phone, you yelled at me and accusing me that we are scamming you, as its already pass 3 hours and the movers still loading the truck (i wasn't surprise as we mentioned on your quote that the move will take between 3-6 hours more or less). when you accused us of "scamming" i offered you that the movers will take everything outside of the truck without even charge you for those 3 hours of work, and leave. we are respecting our customer, but we are expecting our customers to respect us back
5. the movers mentioned to you that you are responsible for any parking ticket, as there is not a loading dock to park the truck there
there is a long distance between the elevator to the truck, as the truck parked in front of the building as there wasn't enough space to fit the truck in the back. unfortunately that added some time
the movers that we sent you are experience movers and we are always receive a good comment on them
we are very sorry to hear that you are not satisfied from our service like most of our customers are. we offered you $100 back as a good will to make you more satisfied, but you asked for more.
we wish you all the best at your new home
Thank you,
James
Power Moving
Hello shabi,
Thank you for sharing your experience with us.
To move average of 3 bedroom house, we are usually sending our biggest truck 28ft, with 3 professional movers.
unfortunately we couldn't answer to your call during the day, as we were extremely busy that day and we are sorry about that, but we did send you a very good movers and good guys to help you with your move and with the process during the move
the estimate that we gave you was for average 3 bedroom townhouse and apparently you had more than the average.
Your move took 14 hours, but we deduct 1.5 hours for you like you asked us to do to make you more satisfied. we did that for you as a goodwill
the total hours that you paid for, was for only 12.5 hours instead of 14 and there's no any damages. From our end, this is the most important thing for us when we are providing our service to our customers
We wish you all the best at your new home
Thank you,
Power Moving Team
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