The steel cables on our 30 yr. old heavy wooden automatic garage door broke on a weekend and I had to make a decision about who to call from all the listings on the internet. Scrolled through lots and after perusing many websites decided to call Fix it Right. Got through immediately and an appointment was scheduled for the next day. Jacob came over to assess and we agreed that replacing instead of fixing the door made the most sense. Lots of choice and options for the door and we felt the price to remove, dispose, and install was very reasonable. The job ended up being much more complex than anticipated as the new door was a bit thicker than our old one and they had to make quite a few adjustments in order for it to open and close without jamming on the ceiling.
The crew ended working for 5 hours in terrible weather in the dark. When we discovered that our keypad entry had been removed in order to install the protective frame and do caulking, Jacob came back the next day and reassured us that it wasn't a big deal, no rewiring necessary as the unit was actually wifi, which after 30 yrs. we had totally forgotten. It just had to be screwed back in, which he did. Under the circumstances, not surprising that one small item got missed in the dark, snowy night. Super impressed with the phone support and prompt service. Whenever we phoned, if we got an answering service, our call was returned almost immediately. Highly recommend this company.
- Approximate cost of services:
- $8,000.00
- Company Response
Dear Nancy,
Thank you for sharing your experience with us. We are glad to hear that you chose Fix it Right and that we were able to provide you with immediate assistance and schedule an appointment for the next day. We understand how important it is to have a functioning garage door, especially when unexpected issues arise.
We appreciate your trust in our expertise and agree that sometimes replacing the door is the best course of action, especially considering the complexity of the job. Our team always strives to provide a range of choices and options to ensure you find the best solution for your needs.
We apologize for any inconvenience caused by the adjustments needed to accommodate the new door's thickness. Our crew is trained to handle unexpected challenges and work diligently to ensure a smooth operation. We appreciate their dedication, even in unfavorable weather conditions.
Regarding the missing keypad entry, we are glad that Jacob was able to address the issue promptly and reassure you that it was a simple fix. We understand that small oversights can happen, especially during complex installations. We appreciate your understanding and patience in this matter.
Thank you for acknowledging our phone support and prompt service. We strive to provide excellent customer service, and your recommendation means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing Fix it Right. We value your business and look forward to serving you in the future.
Best regards,
Fix It Right Garage Doors