Premium Garage Doors Inc.

Eight months ago, Premium Doors installed a new track for our garage door, which came with a five year warranty. Recently, we had the same problem with the track that they installed, so we called to have it checked out.

The owner came, and after just pressing the wall switch a few times to open and close the garage door, he concluded that everything was too old, that the door was too heavy for the opener to lift it, and that the problem had nothing to do with the track that they installed. He said that the only solution would be to buy a whole new door and opener assembly, which he'd be able to provide.

I explained that the issue was exactly the same one we had before with the old track, and that is why they recommended installing a new one. And now we were having the same problem with the new one that they installed.

The technician got very defensive and said that the previous tech had been fired. To which I pointed out that the company should still be responsible for the job that he did under warranty. He became offensive and would hear no more, saying that he is the professional and therefore we had no right to disagree with him. He then said he'd put a directive on my file not to answer any more service calls from my address, and left, calling my tenant and me "animals".

In short, we had a problem with the track that they installed under warranty, and they did not do anything to resolve it.