What a treat to have movers. We packed ourselves and had all the boys and small items already moved ourselves when 2Burleymen arrived to move our bigger furniture. We had two 17 year old movers-- polite, easy going attitudes... but perhaps not experienced or trained enough? or enough life experiences to really appreciate the care and fitness that one-of-a-kind, antique, family heirlooms, special pieces require when moving. Four such pieces of furniture were so badly damaged, I was in tears. A wedding present gouged, my freezer dented, my kitchen table repeatedly scoured with deep grooves and the precious coffee table that I personally spent the summer sanding and refinishing all summer with major scratches all over the top surface-- I don't think they can even be sanded away now. The movers were apologetic, but quickly dismissed the errors-- saying, "it doesn't matter-the company has insurance for this stuff." Money will not be able to replace these items-- that's what they don't understand.
- Approximate cost of services:
- $750.00
- Company Response
We're very disappointed to hear about your move. We do our best to train newer movers and to dispatch newer hires with more experienced employees. It seems we missed the mark with your move. If you haven't already please contact our service department and we'll see what we can do.