I bought a $54 Wag Jag coupon for KC Duct Services & read the fine print before hand. NO WHERE does it state that cold air return vents are considered extra vents. The company offers up to 13 vents for cleaning & we only have 10 which include 2 cold air vents. We were charged for 3 extra vents as they said one cold vent counted as 2! We were also charged $30 extra for supposedly have extra vents. They also did not check the AC coil nor use any deodorizing spray in the vents yet these items are outlined in services provided. My wife said all they were interested in was attempting to up sell. Why would we pay more when we didn't even receive the service we initially paid for?!
- Approximate cost of services:
- $54.00
- Company Response
Response on the complain above.
: We do not have any deal in Wagjag for $54, there is only one deal for $49.
: $54 deal is on Buytopia website for 15 heating vents and intake is additional $10 each.
: When customer called to book an appointment it was mentioned that he paid $54 which was understood by booking agent that's it a Buytopia deal not a Wagjag for $49 and was explained clearly about the deal.
: Voucher purchased by customer was not presented to our Tecnicians during the service. Which was considered as Buytopia deal.
: We denies that our technician was interested to up sell which is against our company policy, They inspected the system and showed the pictures in which system was full of dust and techician explained the consiquences of dusty system and decision is always on customers will.
: Customer lines were sanitized with the fogger machine in J channel which goes to each vent when the system runs.Customer called before leaving this review and was decided that due to deal misunderstanding the difference amount will be refunded as e transfer.
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