Ordered wood shutters similar to my old ones. Came looking like they were hand painted with brush strokes and dried paint drips. Looked cheap. Required them to be taken down and redone. They did (installation guy understood my concern seeing them) but after I was asked over the phone by office staff if I saw the sample...I did but the sample looked nothing like what I got. A week later returned to install. Still looked handpainted but at least better. Cleaning them the next day I noticed they were warped...definitely not factory made. Quality poor and will not last for ththe 25 year warranty I'm sure. Installation guys were helpful in finding solution with magnets to bottom part of door shutters.