By far our best experience with renos! Our basement was fully renovated (drywall, flooring, bathrooms, stairs, etc) in four weeks. This husband and wife team went above and beyond for us in so many ways.
They were friendly, honest and hardworking, most days starting at 9AM and finishing at 7PM, and working Saturdays. We felt safe even with the pandemic because they wore masks while in our home (we didn't ask them to do this). And they are considerate, keeping everything clean and tidy. When they arrived they immediately taped up our floors, and at the end of every day, the bathroom was clean, cardboard on the floors wiped down, and work areas tidied up.
They are knowledgeable. During the initial walk through, they asked if we were having problems with the kitchen drain. Turns out the homebuilder didn't install the pipes at a proper angle which was causing our drain to get clogged. After they repositioned the pipes, our drain now works perfectly. Their work is also clean and meticulous, and they demonstrate a good attention to detail.
We also appreciated how accommodating they were, coming back a week after the project to install light fixtures that arrived late. And language was never an issue. We do not speak mandarin but we were able to communicate with their son (who is also a pleasure to work with!) or by using google translate if we needed to.
We cannot emphasize enough how great they were and how positive our experience was. It truly was a pleasure working with them and we highly recommend them for any renovation project you have.
- Company Response
Thank you so so much for such a detailed review! We are very glad that you found our conduct pleasant in all these minute aspects, and we are happy that you and we worked together and coordinated well to make this project a success. You were cooperative and prompt in your communications throughout the process whenever I interacted with you, and you and your wife were very pleasant people to work with, which definitely contributed to the positive outcome of this project.
Thank you so much for your words, and we are beyond happy you like our work. Thank you for being wonderful customers, and our absolute best wishes to you and your family.
- Wei Wei, the son