Reviews

10/10

By far our best experience with renos! Our basement was fully renovated (drywall, flooring, bathrooms, stairs, etc) in four weeks. This husband and wife team went above and beyond for us in so many ways. They were friendly, honest and hardworking, most days starting at 9AM and finishing at 7PM, and working Saturdays. We felt safe even with the pandemic because they wore masks while in our home (we didn't ask them to do this). And they are considerate, keeping everything clean and tidy. When they arrived they immediately taped up our floors, and at the end of every day, the bathroom was clean, cardboard on the floors wiped down, and work areas tidied up. They are knowledgeable. During the initial walk through, they asked if we were having problems with the kitchen drain. Turns out the homebuilder didn't install the pipes at a proper angle which was causing our drain to get clogged. After they repositioned the pipes, our drain now works perfectly. Their work is also clean and meticulous, and they demonstrate a good attention to detail. We also appreciated how accommodating they were, coming back a week after the project to install light fixtures that arrived late. And language was never an issue. We do not speak mandarin but we were able to communicate with their son (who is also a pleasure to work with!) or by using google translate if we needed to. We cannot emphasize enough how great they were and how positive our experience was. It truly was a pleasure working with them and we highly recommend them for any renovation project you have.

Approximate cost of services:
$1.00
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Company Response

Hi Rich,

Thank you so so much for such a detailed review! We are very glad that you found our conduct pleasant in all these minute aspects, and we are happy that you and we worked together and coordinated well to make this project a success. You were cooperative and prompt in your communications throughout the process whenever I interacted with you, and you and your wife were very pleasant people to work with, which definitely contributed to the positive outcome of this project.

Thank you so much for your words, and we are beyond happy you like our work. Thank you for being wonderful customers, and our absolute best wishes to you and your family.

- Wei Wei, the son

10/10

Chris came by and took a look at two cracks I had in my basement foundation. The cracks ran from my window to the basement floor. He walked around the house and told me what he would be doing to fix the problem. His quote beat all the other competitors that I spoke to. Chris's guys came early in the morning and started to work right away until the job was done - they finished the job in 5 hours! The work was done 4 months ago and I'm happy to report that my basement has been spot dry! Thanks Chris!

Approximate cost of services:
$0.00
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10/10

Wil came out to clean our ducts and he did an amazing job! The previous home owner had their ducts cleaned and Wil was able to show me all the places that they missed - he found pieces of tiles and scraps from the builder. Was very impressed with Joe and his team that I had my parents and in-laws ducts cleaned. Would definitely recommend going with Dial One for duct cleaning work.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Truely amazing rich,thank you for all this business. Your gold in our eyes. I'm glad we can satisfy your needs for air quality. Anything I can do. Let me know. Thx again. Joe.