Absolutely horrible experience. Labourers were hard working and polite, but that's where it ends. The poor guys were untrained, unprepared and only 1 of the 4 were able to speak to us in English, which makes it difficult when you are trying to tell them what needs to be picked up, where things go, etc. They came to the house without proper moving equipment and did not seem to know how to fit things through doors (like couches and big items) or carry heavy items (like mattresses). One guy showed up in leather loafers and a Bill Cosby sweater. Honestly I felt bad for them and I'm glad no one got hurt. A few things were damaged, and they tried to back their large truck over my front lawn to get to my front door (I stopped them before they could).
The worst part has been with the Sales department and business as a whole. The initial quote they gave us ($1,100) was short of the adjusted price they gave us just before the move ($1,500despite our inventory not changing), then increased again after the move was complete ($2,000). They charged our credit card nearly 2x the original quote without our authorization. They say it was because of the time it took and the extra manpower needed (they booked 4 guys 5hrs to move a small bungalow that was already packedit took them 9 hours).
We have tried to work with Sales to settle on a more reasonable price but they refuse to budge, and charged our credit card without authorization. They tell us that we can dispute charges through their claims department, but I can see from reviews on the Better Business Bureau website that this will be futile. The Sales person on the phone refuses to let me speak with a manager or anyone else within the company, which makes me wonder if it's just him.
Honestly, these guys are everything bad that you hear about movers; at least this all went down with our items off the truck (but then again, the labourers seemed very beginner... maybe they hadn't been trained up on the fundamentals of leverage).
- Approximate cost of services:
- $2,000.00