installation of Nest Thermostat - buyer beware
We purchased a Nest thermostat from a big box store and contacted Simply Smart based on the list of recommended installers on the Nest website. The cost of the installation was $160. Upon arrival, the two installers (salesmen) aggressively promoted that we "purchase" a Nest thermostat through their company, paying only $5 a month, and with that we would get free installation. They were pushy and extremely convincing - we fell for it. Deep in the fine print of the agreement it states that the fee is a rental fee, and at the end of the 60 month term the thermostat can be returned or purchased at "fair market value". Buying out of the contract is upwards of $700, when the thermostat itself retails for $300.
They also tried to up-sell us with a protection plan for our furnace, AC, and a HEPA filter. A few days after installation they called back to again ask if we had decided to get a HEPA filter, and continued to try to make a sales pitch for why we should.
I would not recommend this company to anyone, and am shocked that Nest has this company on their list of suggested installers.
- Approximate cost of services:
- $700.00
- Company Response
Dear Homeowner, thank you for the feedback, although we are dismayed to hear of your experience. We offer various, flexible options for homeowners. We would be glad to clear up the confusion and explain the terms - kindly reach out to us at info@simplysmarthome.ca so that we may further assist you.
Kiara
Simply Smart Customer Relations