Signed up for the Nest protect program through Simply Smart e-mail. Hadn't heard anything back after a few weeks. Eventually received an e-mail that they were behind on responses. Ended up calling them. They booked an appointment with us from 9 a.m. to 1:00 p.m. No one called and nobody showed up either. Tried calling their 1-800 line and no one answered.
On a separate occasion I tried to solicit their services through their web site for assistance with a nest thermostat and no one ever replied to that request either.
At this point they could offer me 10 free devices and installations and I would not deal with this company.
- Approximate cost of services:
- $0.00
- Company Response
Dear Homeowner,
We are sincerely sorry that we missed your appointment. We definitely would like the opportunity to make this right for you. Kindly reach out to us directly at info@simplysmarthome.ca with your name and address so that we may locate your account.
Kiara
Simply Smart Customer Relations
1-855-227-7234