We've gone through many house cleaners, some good and some bad. In this case we elected to go with a service because Maria the owner promised "reliable, environmentally-friendly house cleaning services" by a consistent team. The reality was that we had different cleaners alternating weeks, and Maria seemed unable to keep up with the demand. I use 'demand' loosely because we're a very neat family. Some of the cleaners were great, and some were terrible. Either way Maria was unable to keep her promise of providing "cleaning experts." Given the premium price she charges this wasn't acceptable.